Service Desk Specialist – 100 %

Are you motivated by assisting users and resolving technical problems? Do you have a sense of service and the desire to work in a modern and collaborative IT environment?

Then this opportunity is made for you! We are looking for a:

Service Desk Specialist – 100 %

You will be the first point of contact for our employees, ensuring that they have the tools and support necessary to work efficiently and securely. Your role will be essential to guarantee a smooth and productive IT environment, in close collaboration with other IT teams.

Your missions

• Provide technical assistance to users (in person, by telephone, e-mail or via our ticketing tool).
• Manage incidents and requests in accordance with our internal procedures (recording, tracking, processing, closing).
• Manage access to Salt's internal applications and systems.
• Perform an initial diagnosis of technical problems and provide a solution when possible.
• Escalate complex incidents to levels 2/3 or to vendor teams if necessary.
• Identify critical and urgent situations, alert quickly, and advise users on actions to be taken.
• Follow up on ongoing incidents and ensure clear reporting.
• Identify recurring problems and inform management.
• Collaborate with the IT team to improve support processes and user satisfaction.
• Update technical documentation and the knowledge base.

What you bring

• At least 2 years of experience within a Service Desk in a hybrid environment
• Proficiency in common IT environments (Microsoft, Outlook, Teams, Active Directory and user access management, ticketing tools, etc.).
• Excellent communication skills and sense of service
• Team spirit and problem-solving skills, rigor and proactivity
• Ability to manage peak activity and ability to prioritize
• Proficiency in French and English orally and in writing, German would be a real asset

What we offer

• An attractive remuneration with a bonus system
• Up to 20 % teleworking depending on the organization of the position
• 5 weeks of vacation
• An agile and stimulating work environment
• Solid social benefits and a modular and advantageous pension scheme
• A free mobile subscription valid throughout Europe
• Exclusive offers and discounts on our products and services

Workplace: Crissier

Desired start date: as soon as possible

Have you always dreamed of working in a unique and diverse environment? Then we absolutely want to get to know you!

Apply directly online!

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