International Customer Service Specialist (m/f/d)

Advanced Bionics | Stäfa, Switzerland | Hybrid   At Advanced Bionics, we work every day to enable more quality of life for people with innovative hearing solutions. To strengthen our Commercial Operations Team, we are looking for a customer-oriented and organized personality who takes on responsibility in an international environment and makes a significant contribution to our customer and sales processes.   Your Tasks   • Responsibility for Customer Service as well as order and warranty processing for Switzerland (B2B) • Processing of orders, quotations and warranty cases for internal and external distributors as well as group companies in SAP • Maintenance and updating of customer, warranty and CRM-relevant information for Europe and MENA • Support for local customer support teams in order-to-cash processes in SAP and other ERP systems • Participation in the optimization and further development of processes, including documentation, testing procedures and process adjustments   Your Profile   • At least 3 years of professional experience in Customer Service, Sales Support, Order Management or a similar function • Understanding of commercial contexts and business metrics • Experience with ERP systems, ideally SAP • Commercial training or studies in the field of Business Administration, Business Administration or comparable • Structured and careful way of working as well as high service orientation • Ability to set priorities and handle multiple topics in parallel • Very good German skills (native language or comparable) as well as good English skills in speaking and writing   Our Offer   You will find a new challenge with exciting tasks and much more with us: an open corporate culture, flat hierarchies, promotion of education and training, the opportunity to take on individual responsibility, an attractive selection of culinary, sports and cultural offers, contemporary employment conditions and flexible working time models in many functions.   • A versatile position with a broad area of responsibility and real visibility in the company • The opportunity to make a direct contribution to the company's success in an international medical technology company \#LI-NB1