Customer Service Representative: Occupational Benefit Claims

80-100%, Winterthur / Smart Working

Shape your future-- together with us!

Every success story begins with believing in oneself.

At AXA, we see ourselves as a partner that stands by your side and believes in you. Therefore, we challenge and support you and proactively show you opportunities for your future. We encourage you and offer you freedom so that you can combine the things that are important to you. Together with your commitment and your individual contribution, this becomes a forward-looking partnership. For you, for us, and for our customers. And not just for the moment. But in the long term.

Write your own success story with us now. Know You Can.

Together with your team, me as team leader Alessia, and the management crew of Claims Occupational Benefit, we shape the individual experiences of our customers - empathically, professionally, and friendly in the event of a claim and benefit.

In the Customer Operations area, we shape the individual experiences of our customers in the event of a claim and benefit. They are at the center of our work, and together with them, we find the right solution. In this way, with our customer-first mentality, we ensure the highest customer satisfaction.

What awaits you

• You independently and goal-orientedly process BVG benefit cases in the area of disability
• You examine the benefit claims taking into account the legal, medical, and regulatory foundations
• You determine the due benefits and are responsible for the technical processing in the systems
• You manage and review ongoing pensions, transfer contracts/disability cases to other pension funds, or take them over
• You have written and telephone contact with internal and external customers (insured persons, employers, legal representatives, authorities, etc.)
• You make an active contribution to continuous process improvement

What you bring with you

• You are committed, courageous, have drive, a positive mindset, are empathetic, eager to work, a team player, and resilient; if things get busy, then most things are fine
• You love to communicate in a customer-oriented manner (verbally and in writing) and enjoy using your confident German as well as fluent French or Italian
• If you have answered everything with yes so far, and you additionally have professional experience in the benefit area of a social insurance or several years of BVG experience, then we definitely want to get to know you!

What we offer you

We are convinced: satisfied employees deliver the best performance. That is why we invest in benefits that offer tangible advantages - beyond the usual.

Flexibility and freedom: Smart Working (flexible working model), annual working hours, 5 weeks vacation (6 weeks from age 50), holiday gift 2 weeks every 5 years, purchase of vacation up to 10 additional days/per year

Job and family: Family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for caring for relatives and in challenging, personal situations

Provision and insurance: Attractive pension fund with extensive supra-mandatory benefits including choice savings options, up to 30% discount on insurance products

Flexible Benefits: AXA Shareplan (employee participation), CHF 500 annually on the advantage platform Swibeco, subsidized lunch or Lunch-Card, Smart Working allowance CHF 200 per year

Mobility: Reimbursement for Half-Fare travelcard, Reka-Pay up to CHF 1-000 per year (20% discount), fleet discount, free e-charging station, AXA rental bicycles

Healthy balance in everyday work: Free check-ups, annual health weeks, diverse movement offers (online/offline), massage offers, quiet rooms, Employee Care, online health portal, various seminars/events around health prevention & Mental Health

Development: 3 days individual learning time, free coaching, large range of learning & development opportunities, financial participation in further training, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on different topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days time for volunteer work (environment & social)

Your future place of work

Pionierstrasse 3, 8400 Winterthur

Apply now!

Do you have questions or further concerns? Diana, Carbognin is happy to help you via email (diana.carbognin@axa.ch).

More info about the application process can be found here.

Diversity and inclusion are important to us at AXA

Openness, respect, and appreciation of differences and similarities are essential features of collaboration at AXA Switzerland. We want to promote equal opportunities and also reduce barriers in the application process.

If you require support or individual adjustments due to disabilities, neurodivergences and/or health restrictions, you can contact the recruiting team at any time at hr.recruitinggd@axa.ch.

Learn more

About AXA

At AXA, we believe that every person has the potential to actively shape the future. Our goal is to create a dynamic, supportive, and progressive working environment that inspires, encourages, and promotes you. With a culture characterized by collaboration at eye level, trust, and diversity. With our modern working conditions, we want to take the needs of our employees into account and give you the space to develop your strengths, take responsibility, and engage in new ideas within the team. This way you can develop personally and with us the We