Customer Advisor All-Sector Insurance Agency Biel

Your tasks • You work in sales back-office in our agency Biel • You are the first and competent contact person for our customers on the phone and at the reception • You carry out telephone and personal consultations and specifically recognize consulting and closing opportunities in the existing business • You create tailor-made offers, adjust insurance coverage according to needs, and mutate customer data • You actively strengthen and expand existing customer relationships, identify cross-selling and upselling potentials, and convince new customers with your open manner • You answer incoming written customer inquiries independently, efficiently, and with a sense of quality according to the specifications of Visana Your profile • You have a commercial apprenticeship and experience in customer contact or sales • You enjoy advising customers holistically, solution-oriented, and reliably • Ideally, you have a VBV certification • You communicate clearly, friendly, and convincingly - even in demanding conversation situations • Your German skills are very good; any additional language is a plus • You work in a structured, reliable, and result-oriented manner and are proficient in using common Office programs We at Visana shape the future of healthcare - with passion and innovation. Do you want to make a difference? Then you are in the right place with us! Visana, with 922'000 private and 16'300 corporate customers, is a leading Swiss all-sector insurer based in Bern. We accompany our customers in the most diverse life situations - from health and prevention to housing and mobility to individual solutions for companies. Take the next career step - our team looks forward to you!