Civilian - Assistant Home Security Client Advisor / STA / 100%

Ref 2583571 | Date: 7 Oct 2026 IMAD IMAD is a pioneering and reference institution in home care in the canton of Geneva. It provides care, support, prevention, and health promotion services 7j/7, 24h/24, to more than 18'000 patients of all ages, nearly 50% of whom are under 80 years old. With its 2'400 expert and committed female and male employees, including more than 50 teams deployed throughout the canton, IMAD's mission is to meet the needs of the population and its desire to remain at home independently and while preserving its quality of life, during periods of temporary or prolonged fragility. It also contributes to limiting the duration of hospital stays, facilitating the return home, and relieving family caregivers. Recognized for its expertise and quality of care, IMAD has always trained the next generation of health professionals and offers its female and male employees many opportunities for continuing education. It offers a flexible working environment that promotes work-life balance and conditions that encourage skill development as well as the sharing of knowledge and experience. Civilian - Home Security Client Advisor / STA / 100% (minimum 6 months) ------------------------------------------------------------------------------------------------------- * According to the specifications communicated on the civil service website * CANDIDATES MUST BE ADMITTED TO CIVIL SERVICE civil service offers an alternative to persons liable for Swiss military service who cannot reconcile this service with their conscience. Civilian positions are reserved exclusively for persons admitted to civil service and who have completed all procedures with the Federal Office for Civil Protection (CIVI). IMAD, recognized as a priority assignment establishment, offers the possibility to fulfill your civil service obligation as: Assistant advisor to home security clients Missions and responsibilities 50 % Customer response Answering requests and inquiries from clients of the autonomy technologies service. This essentially involves elderly people benefiting from a home security system, as well as a small proportion of hearing-impaired people benefiting from light signaling. 25 % Verification of the security device In a supervised manner, carry out simple verifications of the telealarm device with beneficiaries. Verify the security device in place at our clients. Contact clients to verify that the security system is still suitable, that the list of responders in case of a call for help is relevant, and that administrative data is up to date. 25 % Heatwave plan Identify the clients most vulnerable to the risks encountered during the summer period to prepare the heatwave device for the following summer. Qualifications * Proficiency with standard IT tools, in particular Excel * Sense of customer service and interpersonal skills, especially in communication with elderly people * Interest in new technologies. Additional information Start date: January 2027 Workplace: IMAD -- Pont-Rouge Service: autonomy technologies service For further information, we invite you to consult the specifications no. 102261 on the Confederation's civil service website: [chercher une affectation - ZiviConnect](< >) Do you recognize yourself in this profile? We invite you to send us a complete file: 1. a cover letter, 2. a curriculum vitae, 3. your work certificates and diplomas. We only consider complete application files. We guarantee you total confidentiality in the processing of your file. jpid60add88jm jpit1041jm jpiy26jm