Service Center Technician

These are your tasks In this role, you will process online, telephone, and written support requests from customers and internal departments. You record support requests and coordinate them together with customer service, the advisory team, and purchasing. The provision of aids for customer supplies, recording of repairs, the repair of devices, the reporting and disposal of spare parts, as well as coordination with the manufacturer for any returns together with purchasing, form further areas of responsibility. You are co-responsible for managing the Service Center telephone during opening hours ( Uhr & Uhr). Participation in projects rounds off the versatile field of tasks. What distinguishes you You have completed a basic technical education (electronics technician, IT service technician, computer scientist or similar) and have experience in supporting iOS, Android, PC, and other electrical devices. You work independently, in a structured and reliable manner, value cooperation in the team as well as with other departments, and bring joy to actively shaping and continuously improving processes. A very pronounced technical understanding and high customer and service orientation distinguish you. Very good German skills round off your profile and good English skills (B1) are a prerequisite for our customer communication. Ideally, you also have good English skills. What awaits you Not only attractive employment conditions await you, but also numerous other benefits. Look forward to meaningful work in a modern working environment, flexible working hours, and diverse further training opportunities. Come to us and experience our unique spirit. Further info at . About us Active Communication is a subsidiary of the Paraplegiker-Stiftung. As a leading provider of Digital Assistive Technologies, it ensures more self-determination and participation, thereby making a contribution to the inclusion of people with disabilities. It offers tailor-made solutions in the areas of communication aids, computer and workstation adaptations, as well as environmental controls. We make it possible: Communicate even when it seems almost impossible. Learning with limited perception and operating possibilities. Working despite limitations and barrier-free living without great dependence. Your contact person Questions about the application process HR Manager Questions about the position Tom Brzovic Head of Operations Techniker*in Service Center These are your tasks In this role, you will process online, telephone, and written support requests from customers and internal departments. You record support requests and coordinate them together with customer service, the advisory team, and purchasing. The provision of aids for customer supplies, recording of repairs, the repair of devices, the reporting and disposal of spare parts, as well as coordination with the manufacturer for any returns together with purchasing, form further areas of responsibility. You are co-responsible for managing the Service Center telephone during opening hours ( Uhr & Uhr). Participation in projects rounds off the versatile field of tasks. What distinguishes you You have completed a basic technical education (electronics technician, IT service technician, computer scientist or similar) and have experience in supporting iOS, Android, PC, and other electrical devices. You work independently, in a structured and reliable manner, value cooperation in the team as well as with other departments, and bring joy to actively shaping and continuously improving processes. A very pronounced technical understanding and high customer and service orientation distinguish you. Very good German skills round off your profile and good English skills (B1) are a prerequisite for our customer communication. Ideally, you also have good English skills. What awaits you Not only attractive employment conditions await you, but also numerous other benefits. Look forward to meaningful work in a modern working environment, flexible working hours, and diverse further training opportunities. Come to us and experience our unique spirit. Further info at . About us Active Communication is a subsidiary of the Paraplegiker-Stiftung. As a leading provider of Digital Assistive Technologies, it ensures more self-determination and participation, thereby making a contribution to the inclusion of people with disabilities. It offers tailor-made solutions in the areas of communication aids, computer and workstation adaptations, as well as environmental controls. We make it possible: Communicate even when it seems almost impossible. Learning with limited perception and operating possibilities. Working despite limitations and barrier-free living without great dependence. Your contact person Questions about the application process HR Manager Questions about the position Tom Brzovic Head of Operations jpid05c85b2jm jit0833jm jiy26jm