Medical Assistant M/F in customer service 80%

• 30 July 2026 • 80% • Indefinite duration • Coppet Medical Assistant M/F in customer service 80% Coppet Permanent Part-time Your Tasks • Management of the telephone switchboard • Management of Customer Service email inboxes • Transmission of analysis results • Drafting and management of various correspondence • Handling complaints from practices, clinics, and hospitals • Advising doctors on pre-analytical protocols • Management of non-conformities and file modifications • Addition of analyses • Execution of various general tasks specific to the department Your Profile Technical: • Scientific or medical training (laboratory technician diploma or medical assistant) • Good knowledge of common medical analyses, typical results, and pre/analytical protocols • In-depth knowledge of medical practice and hospital practices with a minimum of 5 years of experience • Comfortable with IT tools and demonstrating speed • Good oral and written command of French • English and/or German would be an asset Personal: • Ease on the telephone and interpersonal skills • Excellent sense of customer service and listening • Autonomy and initiative, solidarity in teamwork • Stress resistance • Management of priorities • Rigor, care, and professionalism • Flexibility due to irregular hours We Offer • An exciting and dynamic work environment with a lot of internationality • Taking responsibility and unfolding your potential • A positive working atmosphere with a partnership and appreciative corporate culture • Attractive fringe benefits as well as a 40-hour week and 5-weeks vacation • Annual fee for your personal analyses and special prices for radiological advice from the Unilabs Group