After-sales service technician with programming knowledge

After-sales service technician with programming knowledge (M/F) After-sales service technician with programming knowledge (M/F) 1st level technical support Location: Romont Activity rate: 100% About us JNJ automation is a company specializing in industrial automation, based in Romont (FR). We design and implement custom installations for the agri-food sector, particularly in the dairy and cheese industry. Our activities cover the entire project life cycle: from design in the technical office to manufacturing, up to commissioning and follow-up at our clients' sites. As a human-sized company, we encourage collaboration between teams and strong proximity to our clients, in order to guarantee reliable solutions adapted to their needs. Your mission You provide 1st level technical support on our installations, by intervening directly at our clients' sites during commissioning, adjustments, and troubleshooting. You adjust and optimize existing programs according to field needs, without intervening in their development. Your responsibilities Support after-sales service technicians for adjustments and 1st level programming Analyze faults and identify causes of malfunctions Ensure technical follow-up with clients Intervene at clients' sites for troubleshooting and preventive maintenance Ensure remote troubleshooting (telephone and remote maintenance) Propose improvements following failure analyses Perform occasional assemblies outside of the workshop Participate in the on-call service on weekends Your profile CFC as an automation technician or mechanic-electrician ES technician in industrial systems (an asset) Minimum 5 years of experience in the maintenance of technical installations Good knowledge of usual IT tools (Windows environment) French native speaker, German and/or English an asset Organized, conscientious, and autonomous person, solution-oriented and field-oriented We offer A human-sized company with direct exchanges A varied technical environment, between field interventions and support Attractive working conditions Close collaboration with internal technical teams Application Start date: immediately or to be agreed Interested? We would be delighted to discover your application file, including: CV Cover letter Work certificates jpidc8cf262jm jpit0729jm jpiy26jm