Junior IT Support Specialist (80–100 %)

Your tasks

• Personal IT support for our employees at various locations as well as via ticketing
• Processing of support requests in 1st level and simple 2nd level
• Setup, provision, and maintenance of notebooks, PCs, mobile devices, and peripherals
• Support during onboarding and offboarding of employees
• Collaboration in the operation and administration of our Microsoft-365 and Active Directory environment
• Support in the management and further development of our modern workplace environment
• Support with malfunctions in the area of network, printers, telephony, and workstation systems
• Support and assistance to users with our deployed specialist applications
• Documentation of solutions, instructions, and recurring support cases
• Collaboration on smaller IT projects as well as on the continuous improvement and standardization of our IT processes
• Cooperation with external IT partners and service providers

Your profile

• Completed training in the IT field, for example as ICT-Fachfrau/-mann EFZ, Informatiker/in EFZ or a comparable qualification
• Initial professional experience in IT support or workplace environment is an advantage
• Basic knowledge of Microsoft 365, Windows 11 and Active Directory
• Interest in modern workplace IT, client management and Microsoft Cloud technologies
• Enjoyment of direct contact with employees and the understandable communication of technical solutions
• Strong service orientation as well as a solution-oriented and pragmatic way of working
• Independent, structured and reliable way of working
• Willingness to learn new things and gradually take on more responsibility in IT operations
• Very good German skills in speaking and writing
• Driving license category B as well as willingness to work at our various locations

It is an advantage to have initial knowledge in one or more of the following areas:

• Microsoft Intune and Entra ID
• Microsoft Teams and Exchange Online
• PowerShell
• LAN/WLAN and basic network technology
• Ticketing and documentation systems

Why us?

• A versatile entry into a modern and rapidly developing IT environment
• A wide range of tasks with direct insight into workplace, Microsoft 365, client management, network and specialist applications
• Gradual assumption of more responsibility according to your experience and development
• A small IT team with short decision-making paths and direct cooperation
• The opportunity to contribute your own ideas and actively shape improvements
• Cooperation with experienced external IT partners and specialized service providers
• No on-call service and no regular 24/7 availability
• A socially relevant working environment with employees at several locations
• Space for professional development and the building of broad IT know-how

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