IT Service Manager

IT-Service Manager About Your tasks Making customers successful You build long-term partnerships, understand the goals of our customers, and develop solutions together that create real added value. Continuously improving services You analyze service KPIs, moderate service reviews, and derive concrete measures to sustainably increase quality, efficiency, and customer satisfaction. Driving innovation You identify potential for automation and AI and accompany our customers in successfully implementing modern service concepts. Managing projects You coordinate service improvements, bring different stakeholders to the table, and ensure successful implementation. Creating transparency You prepare service results in an understandable way, present them confidently at management level, and derive concrete recommendations for action from them. Taking responsibility You recognize risks early, find pragmatic solutions, and ensure that our customers are optimally supported at all times. Your strengths A completed vocational training or a degree with an IT focus (e.g., computer science, business informatics, or comparable) Experience in IT Service Management, Customer Success, or in a comparable role Enjoyment in advising customers and building long-term relationships Analytical thinking as well as a structured and solution-oriented way of working Strong communication skills and a confident appearance - also towards management and stakeholders Interest in digitalization, AI, and modern service organizations Very good German skills (at least C1) as well as good English skills (at least B2) What awaits you Internal company Champions Academy International customer environment Modern infrastructure and option for home office Good accessibility with the free parking spaces Regular events Internal development opportunities Excellent service does not happen by chance. It arises through people who take responsibility, drive innovation, and grow together with their customers. That is exactly what we stand for at pidas. And that is exactly what we are looking for you. Your contact person Chief People Officer Write e-mail (<>) linkedin xing jpid0e063f5jm jit0833jm jiy26jm