Global Consumer Service Coordinator 50%

• 29 July 2026 • 50% • Indefinite duration • Laufen Do you want to make a difference, not just show up to work? Then you are in the right place. Interested, as Global Consumer Service Coordinator 50% to be part of Ricola? This is what you can accomplish with us. Would you like to help ensure that consumers worldwide have a positive experience with Ricola? In this diverse role, you will be the central point of contact for a wide range of consumer inquiries from around the world. Working closely with internal stakeholders, you will ensure the professional handling of inquiries and complaints, making a significant contribution to the quality of our products and the continuous improvement of our processes. Your mission: • Independently and professionally manage international consumer inquiries regarding our products using defined quality standards, response templates, and text modules • Coordinate consumer complaints in close collaboration with quality management and other internal departments until a successful resolution is reached • Support our international sales companies with issues related to Consumer Service • Contribute to the continuous improvement of processes, documentation, and CRM reporting within the Global Consumer Service • Actively participate in cross-functional projects and interdisciplinary teams • Support and mentor our third-year commercial apprentices with the practical trainer in product management To what extent do you master these areas? • Professional experience in Consumer Service, ideally in an FMCG/marketing environment • Completed vocational training with an advanced professional qualification or a university degree • Structured, proactive, and independent working method • Experience in cross-functional project management • Excellent written and oral proficiency in German and English; French is an asset Here is what awaits you. Together, we accomplish great things - sustainably and with foresight. Join our team and embody the Ricola spirit with us. Discover what makes our difference as an employer at ricola.com/opportunities. Contact Ricola Group AG Pia Steiner Head of Employer Branding & Talent Acquisition pia.steiner@ricola.com | T : +41 61 765 41 98 We only accept online applications.