Senior IT Support Technician

--- base: meta-keywords: meta-viewport: width=device-width, title: Senior IT Support Technician (M/F) --- Senior IT Support Technician (M/F) ===================================== Our recruitment firm FOKUS Talent specializes in high-tech sectors. We support a hundred boards of directors, executives, and HR managers in Switzerland and internationally for key recruitments. Behind this advertisement, there is a company looking for your skills and your potential. At the end of the process, you will sign a permanent contract (CDI) directly with the company (FOKUS Talent does not do consulting or staff leasing). Throughout the recruitment process, we provide you with detailed information about the structure, in full transparency and confidentiality. Your CV and your data are never transmitted without your prior agreement and without you knowing the name of your future employer. Your application is confidential. ### ️ At this stage, we can tell you that... This Swiss company is looking for a Senior IT Support Technician to ensure the daily IT assistance of several entities and to support their employees in using their digital environment. You will join a multi-site organization in which support is not limited to remote processing of requests. You will be regularly in contact with users and you will travel between different sites in order to intervene directly when the situation requires it. Your role will combine technical and application support, incident management, user support, and coordination with various IT partners. ### Challenges Your priority will be to guarantee users a reliable IT environment and to minimize the impact of incidents on their activity. Some requests may be resolved quickly, while others will require more in-depth analysis or the intervention of internal or external specialists. You must be able to identify priorities, organize your interventions, and maintain a clear vision of the various ongoing subjects. Your experience will also allow you to go beyond incident resolution: identifying recurring problems, improving practices, and helping employees gain autonomy with their IT tools. ### Your missions IT Support & incident management * Handle technical and application requests involving levels 1 and 2. * Analyze the origin of malfunctions and implement actions to quickly restore service. * Intervene both remotely and directly with employees on the various sites. * Request and coordinate the relevant specialists or partners when resolution requires complementary expertise. * Ensure follow-up of requests until their resolution and maintain regular communication with users. Microsoft environment & infrastructure * Ensure support for workstations and Microsoft 365 and Cloud environments. * Intervene on issues related to Windows Server and Active Directory. * Handle subjects concerning Entra ID, Intune, Defender, PowerShell, VPN, or MFA. * Diagnose incidents related to networks, access, and various IT equipment. * Ensure compliance with security best practices within the framework of daily interventions. User support * Understand requests beyond their purely IT dimension in order to measure their impact on the activity. * Adapt priorities according to the level of urgency and operational constraints. * Advise employees in the use of their tools and pass on best practices to them. * Explain solutions in an accessible manner to interlocutors having very different levels of IT knowledge. * Build a relationship of trust with users and managers of the various entities. Organization & continuous improvement * Plan your interventions and travel according to requests and priorities. * Identify recurring incidents and look for solutions to reduce their frequency. * Report observed needs in the field and propose concrete improvements. * Contribute to the quality and evolution of IT support. * Ensure efficient coordination between users, the IT organization, and external service providers. ### Profile sought * Higher education in IT, ideally at ES level, or a technical background deemed equivalent. * Minimum 5 years of experience in level 1 and 2 technical and application IT support. * Experience in an organization comprising several sites constitutes a significant advantage. * Good skills in Microsoft 365 / Cloud, Windows Server, and Active Directory environments. * Knowledge of Entra ID, Intune, Defender, PowerShell, VPN, and MFA technologies, as well as network and security fundamentals. * Ability to diagnose problems in a structured manner and to work autonomously. * Strong service orientation and real ease in contact with users. * Ability to communicate both with operational employees and with management members. * Very good level of French and ability to work in English. * Driver's license necessary, as the role involves regular interventions on several sites. ### ✅ What you will find here * An IT position with strong proximity to users and company activities. * A multi-site environment offering varied technical issues. * A role that is not limited to a remote Help Desk: you also intervene directly in s