Head of Loss of Earnings Allowance Service

FER CIAM \\"” Human-centered social benefits La FER CIAM Head of Loss of Earnings Allowance Service (APG) M/F FER CIAM "” Human-centered social benefits La FER CIAM is the Geneva agency of the largest interprofessional AVS fund in Switzerland, FER Genève, created by FER Genève and fully integrated into its ecosystem of services for member companies. With nearly 47'500 affiliated members "” companies and independents combined "” it is one of the indispensable actors in social protection in French-speaking Switzerland. On a daily basis, its teams manage the collection of 2,425 billion AVS and unemployment insurance contributions, as well as the payment of more than 876 million francs in AVS, AI, and loss of earnings benefits. In parallel, they ensure the administration of family allowances and the application of collective labor agreements. A demanding technical scope, serving thousands of companies and their insured persons "” where each file has a direct impact on the professional and social life of the people concerned. Head of Loss of Earnings Allowance Service (APG) M/F Job Description Your mission With a reporting line to the CIAM Management, you have the mission to lead the Loss of Earnings Allowance Service (APG). As such, you ensure the management of a team, operational supervision of files and payments, as well as coordination with internal and external partners. Your responsibilities Service management and leadership You lead and organize the APG service on a daily basis to ensure its performance and quality. You manage, motivate, and develop a team of around six collaborators, setting clear objectives and accompanying their evolution. Operational supervision You supervise the processing of files and ensure the conformity of decisions and the quality of benefits. You secure payments by ensuring necessary checks, validations, and signatures, while guaranteeing compliance with the legal framework. Coordination and projects You represent the service to internal and external partners and develop effective collaborations. You lead service projects and actively contribute to organizational and digital developments. Monitoring and continuous improvement You manage complex files, ensure regular reporting to Management, and analyze performance indicators. You identify and deploy continuous improvement actions to optimize processes, quality, and efficiency. Sought profile You hold a Bachelor, Master, or HES degree in law, economics, management, or an equivalent field, with a federal certificate as a specialist in social insurance being an asset. You have at least five years of experience in the field of social insurance, ideally in APG, and master the Swiss legal framework, both at the federal and cantonal levels. You demonstrate solid team management experience. You have perfect mastery of French (C2 level) and good knowledge of German (B1-B2 level). You demonstrate unifying leadership, combining rigor, sense of responsibility, and analytical spirit. You distinguish yourself with your strong organizational, decision-making, and relational abilities Your service-oriented approach is fully in line with a continuous improvement and project management approach. We offer you A position with responsibilities and concrete impact A stimulating and collaborative professional environment The possibility of actively contributing to the evolution of the service Attractive conditions and a quality work environment jpid0bbbb9cjm jpit0627jm jpiy26jm