2nd Level Supporter (Ferienvertretung) w/m/d 100% Steinhausen

100%, Temporär by arrangement Steinhausen, Luzern Computer Science Your tasks ## • Technical support for end users and VIP users (laptops, printers, mobile devices and peripherals) • Analysis, troubleshooting and documentation of malfunctions in the hardware and software area • Installation, configuration and support of operating systems and end devices • Processing of support requests via the ticketing system • Support with network, VPN and Active Directory tasks • Training of employees in the use of hardware, software and two-factor authentication • Maintenance of audio/video systems in meeting rooms as well as conducting inventories Our requirements ## • 1 to 2 years of professional experience in 2nd level support • Completed IT training or comparable practical experience • Analytical, independent and solution-oriented way of working • Experience with PCs, notebooks, networks as well as print and scan solutions • Good German and English language skills • Driver's license category B