Field Service Engineer

Field Service Engineer
About Hapa
Hapa is the internationally leading provider of innovative printing solutions for packaging processes in the pharmaceutical industry. As a steadily expanding SME, we employ approx. 170 employees at the headquarters in Volketswil near Zürich and in our own sales and service locations around the world.
Further information about Hapa and its comprehensive business landscape can be found at .
Hapa is part of Coesia, a group of globally active companies for innovation-based industrial and packaging solutions with headquarters in Bologna, Italy. Coesia operates in 36 countries with 20 different companies and employs over 9,000 employees (as of 2024).
About the role
After intensive in-house and on-site training at customers, you will take over international assignments independently. You will look after our printing systems on-site, carry out customer training as well as maintenance and service work. In doing so, you will work with state-of-the-art technology in the areas of printing solutions, automation, mechanics, electronics, and software integration. You will integrate new machine generations at international customers, represent our company on-site, and be supported by a motivated, collegial team.
Main tasks and responsibilities
Installation, network integration, commissioning, and validation of our flexo and digital printing systems as well as printing inspection systems (black and white and full color printing)
Carrying out preventive and corrective maintenance work on Hapa printing machines
Installation and validation of software and hardware upgrades
Initial instruction and training of customer personnel (machine operators and maintenance personnel)
International assignments and travel to our customers
What you bring
Completed vocational training as a mechatronics technician or automation technician (ideally supplemented by further technical training at FH (HF) / ETH level)
Willingness to travel of at least 80% (service assignments usually last a few days, rarely up to 3 weeks)
Very good knowledge and practical experience in electrical engineering, control technology, information technology, and general fault analysis
Very good PC, PLC, and network knowledge
Very good English skills
Good German skills (other foreign languages are an advantage)
Willingness to build competence for practical applications in industrial printing technology
High commitment, customer and service orientation, as well as great flexibility
Enjoyment of daily contact with international customers, high social competence, and an independent way of working
Professional experience as a Field Service Engineer in the field service is desirable
What we offer
Hapa offers you an attractive and future-oriented workplace, with opportunities for further training, talent programs, and development opportunities as well as other contemporary employment conditions. Flat hierarchies, a great team, and a collegial working atmosphere round off our offer.
Do you have a passion for mechatronics? Then we look forward to your application via our portal!
Recruitment agencies are politely requested to refrain from inquiries or contact in connection with this job advertisement.
Coesia is a company that promotes equal opportunity and is committed to diversity and integration. jid22c79b3jm jit0522jm jiy26jm