HES Social Worker

• 03 August 2026 • 80 - 100% • Indefinite duration • German (Intermediate) • Rue du Temple-Allemand 47, 2300 La Chaux-de-Fonds • Log in to see the jobup.ch salary estimate Job context ## In the context of the retirement of the current head of the Office social de l-apiah, the association wishes to fill a social worker position called upon to ensure the continuity, quality, and development of the services offered to beneficiaries. L-Office social de l-apiah intervenes mainly in favor of personnel working or having worked in the member companies of the association, as well as, depending on the situation, with external persons or organizations falling within the scope of action of the Fondation des œuvres sociales de l-apiah. Its activity is part of an approach of support, guidance, counseling, and prevention, particularly in the face of financial, administrative, and social difficulties encountered by beneficiaries. General mission ## The person holding the position ensures the social, administrative, and budgetary support of the beneficiaries of the Office social de l-apiah. They contribute to preventing the aggravation of precarious situations, stabilizing financial difficulties, supporting debt reduction processes, and reducing the impact of social or administrative problems on the professional lives of the people concerned. They carry out their mission with listening, rigor, confidentiality, and non-judgment, ensuring the proposal of concrete, realistic, and adapted solutions to each situation. They also act as a reference interlocutor for beneficiaries, member companies, authorities, public offices, creditors, foundations, and relevant social or institutional partners. Main activities ## • Welcome, listen to, and orient beneficiaries requesting the Office social, by evaluating their personal, family, administrative, financial, and professional situation. • Provide individual consultations, in person, by telephone, or by any other appropriate means, in a confidential, benevolent, and structured framework. • Analyze over-indebtedness situations, establish budgets, identify payment priorities, and propose adapted sanitization measures. • Support beneficiaries in managing their current financial obligations, including rent, health insurance premiums, medical expenses, service charge statements, training costs, nursery costs, tax debts, or other commitments. • Negotiate with creditors, debt collection offices, authorities, and relevant partners to seek payment arrangements, remissions, deferrals, or debt reduction solutions. • Prepare, monitor, and document budget management, debt reduction, financial aid, or administrative support files. • Prepare, control, and ensure the follow-up of billing related to services, mandates, or costs pertaining to the Office social, in coordination with the secretariat and persons responsible for accounting. • Ensure, when the situation justifies it, the full or partial management of budgets entrusted to the Office social, in compliance with internal rules, decisions made, and traceability obligations. • Support persons subject to wage garnishments, wage assignments, or other steps related to debt collection, in coordination with employers, competent offices, and beneficiaries. • Support beneficiaries in understanding, filing, and processing administrative, legal, social, tax, or financial documents. • Prepare and submit requests for financial aid to charitable associations, foundations, or other organizations capable of providing one-off support. • Serve as a relay or regional coordinator for scholarship or training aid requests, particularly when the Office social intervenes as an intermediary within recognized frameworks. • Ensure the follow-up of external or specific mandates, notably situations entrusted by authorities or partner organizations, when these mandates fall within the field of activity of the Office social. • Collaborate with member companies when they wish to direct an employee to the Office social, while strictly guaranteeing the confidentiality of the persons being supported. • Keep up to date files, statistics, monitoring tables, and indicators necessary for managing the activity of the Office social. • Prepare useful elements for activity reports, management reports, presentations to the bodies of l-apiah or the Fondation des œuvres sociales de l-apiah. • Maintain and develop a collaboration network with social services, debt collection offices, adult protection authorities, social insurance, foundations, charitable associations, and other partners at the arc-horloger level. • Participate in the continuous improvement of the practices of the Office social, particularly regarding processes, documentation, beneficiary monitoring, and communication with partners. Required professional skills ## • HES social worker training or title deemed equivalent. • Proven experience in social, budgetary, or administrative support for people in difficulty. • Very good knowledge of over-indebtedness mechanisms, debt collection, garnishments, minimum subsistence levels, family budgets, and debt reduction processes. • Knowledge of social insurance, aid systems, public and private institutions, as well as the social network specific to the arc-horloger regions. • Ability to analyze complex situations, identify priorities, and propose realistic solutions. • Aptitude to negotiate