Customer Service Specialist (100%)

Your Role
To strengthen our Auto & Home Platform, we are looking for a Customer Service Specialist. In this role, you support customers when they need fast and reliable help on the road or at home. You manage assistance cases from the initial contact to successful completion: you analyze the situation, check the scope of benefits, coordinate external service providers, and ensure that customers are accompanied professionally, efficiently, and reassuringly at all times.

• You process assistance inquiries via telephone for customers in Switzerland and internationally.
• You check the entitlement to benefits and open assistance dossiers.
• You organize and coordinate assistance services.
• You actively follow up on cases and coordinate with relevant internal and external stakeholders.
• You handle complex and sensitive situations professionally.
• You take on on-call duties as part of our 24/7 operations.
• Strong communication skills and a high customer and service orientation
• The ability to act calmly, structured, and solution-oriented even in complex or stressful situations
• Very good organizational skills as well as the ability to set priorities effectively
• Team spirit, reliability, and a high sense of responsibility
• Very good language skills in French, German, English, and Italian (oral and written)
• Hybrid working model with flexible working hours and up to 40 % home office
• 25 vacation days per year for employees with an indefinite employment contract
• 13th month salaries as well as full continuation of pay during the first three months in case of illness
• Attractive insurance benefits, pension fund solution, and other employee discounts
• Discounted meals in our staff restaurant
• Subsidies for meals and mobility
• Modern work equipment and an international working environment

We offer you an attractive annual salary from CHF 74'000 (full-time basis). The actual compensation depends on your experience, your qualifications, and your professional competencies.