Administrative Clerk for the Innovation Platform - 80% to 100%

Joining our team means evolving in a stimulating environment at the heart of digital innovation in healthcare, collaborating with multidisciplinary teams (APPS & UX, Cybersanté and telemedicine, communication, medical and care management, external partners) and contributing to high-impact projects for healthcare professionals and patients, in a collaborative and solution-oriented work culture. As an administrative clerk within the innovation platform, you play a key role in the deployment and adoption of the Concerto and Mon Espace PRO digital platforms among professionals in the Geneva care network, HUG collaborators, and patients. In this capacity, you ensure the reception, information, and support of users in creating and activating their account, as well as in using the associated digital services. You intervene both in person and remotely to provide quality support and a smooth user experience. You participate in registration sessions organized within HUG and at external events. You are also required to travel to partner institutions in the Geneva care network (EMS, clinics, medical offices, home care services, etc.) to promote Mon Espace PRO and support professionals in their enrollment process. You control and authenticate identities in accordance with established procedures and ensure compliance with institutional requirements regarding confidentiality and data protection. You also provide first-level administrative and technical support, both in person and remotely, to healthcare professionals, HUG collaborators, and patients. In this capacity, you respond to user requests, ensure follow-up, and contribute to guaranteeing a smooth and quality experience. You also participate in the creation, adaptation, and dissemination of communication and support materials for users of digital platforms. In this context, you contribute to awareness, demonstration, and training actions related to the use of Concerto and Mon Espace PRO. In close collaboration with the Mon Espace PRO and Concerto project managers, you ensure regular reporting of field activities, user feedback, and problems encountered during registration sessions and support actions. Thanks to your proximity to users, you actively participate in identifying business needs and areas for improvement of digital platforms. You thus contribute to fueling reflections and prioritizations related to the evolution of Mon Espace PRO and Concerto. Thanks to your sense of contact, relational ease, and service orientation, you actively contribute to promoting the innovation platform's strategy and fostering the adoption of health digital tools, Concerto and Mon Espace PRO, developed by HUG. You hold a CFC in commerce or an equivalent qualification. You have successful experience in an administrative function, user support, or customer relations, ideally in the medical, hospital, or digital health field. You are at ease in exchanges with varied interlocutors and appreciate human contact. Your sense of service, listening skills, and ability to establish a trust relationship are significant assets. You master French perfectly, both spoken and written, and possess good communication and popularization skills. You have excellent ease with computer tools and new technologies (email, web platforms, collaborative tools, smartphones, tablets). Experience with digital tools related to the medical field or care coordination is an advantage. Autonomous, organized, and rigorous, you know how to manage priorities, show reactivity, and adapt to an ever-evolving environment. Your team spirit, proactivity, and solution-oriented approach allow you to actively contribute to the activities of the Innovation Center and the development of HUG's digital platforms. Flexible and mobile, you are at ease with travel to different sites and appreciate fieldwork in contact with healthcare professionals and patients. Moreover, your dynamism, enthusiasm, and good humor will make you a valuable asset to join our team. Start date: as soon as possible Number of positions: 1 Activity rate: 80% to 100% Function class: 09 Contract: 12-month fixed-term contract, renewable Application deadline: 07.07.2026 Request for information: centre.innovation@hug.ch Your application file must include a letter demonstrating your motivation, your curriculum vitae, copies of required diplomas and certificates for the position, and the last two work certificates. This announcement is addressed to both women and men. Wishing to engage in the fight against unemployment, HUG encourages applications from the Office cantonal de l’emploi. Only applications submitted via the recruitment platform are considered. Paper and email applications will not be processed. With over 13,000 collaborators representing 160 professions, the Hôpitaux Universitaires de Genève