Group Leader Customer Support Individual Life (m/f/d) 80 - 100%

Does individual life fascinate you and do you bring sound specialist knowledge? Then you fit in perfectly with us.

In Customer Support (First Level) Individual Life, your team processes the telephone and digital inquiries of our sales partners as well as our customers from all over Switzerland. As a Group Leader, you support your employees professionally and personally, promote their development, and work together with them to ensure a positive service experience. You lead with passion, think in a solution-oriented manner, and actively build a strong network for yourself. Changes drive you, taking responsibility motivates you - and you want to be successful together with your team.

If you want to actively help shape customer experiences and create an inspiring environment for employees, we look forward to getting to know you.

Find out here why Zurich Schweiz is among the "Top 3" employers in Switzerland. Become part of it too and apply as Group Leader Customer Support Individual Life.

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What you do

• You provide personnel and professional leadership to a group of around 10 employees in Customer Support Individual Life and, together with them, manage the daily operational business via all channels (telephone and email)
• You ensure excellent advice for our sales partners as well as our customers and continuously optimize work processes
• You are responsible for the relevant KPIs (e.g., reachability, service quality, efficiency) and develop your team specifically towards these goals
• You provide competent information and support your team with technical and process questions in the area of individual life
• You actively contribute your experience from customer support to internal and cross-departmental projects and initiatives

What you bring

• Successfully completed commercial training as well as ideally further training in the field of insurance or business administration; a VBV certification is an advantage
• Several years of experience in the insurance industry, preferably in the area of individual life and in telephone customer support
• Provable leadership experience with direct responsibility for employees - including leadership via KPIs and continuous development of the team
• Enjoyment of telephone customer contact, strong service orientation, high quality awareness as well as decision-making ability, initiative, and networked thinking
• Very good oral and written German skills as well as good French and Italian skills; further language skills are an advantage

Your contact

Senior Talent Acquisition Consultant: Philippe Frutiger (+41 44 628 32 20)

Additional information

Part-time or full-time: 80 - 100%

Work location: Zürich, Oerlikon

Hybrid working: up to 40%

#LI-Hybrid

We look forward to your online application - even without a cover letter.
You are welcome to convince us of your motivation during a personal meeting.

Who we are

Zurich is a strong brand - more than 1.4 million Swiss customers trust our products and services. The basis of our success is our 53,000 employees worldwide, who help our customers in 210 countries and territories to better understand their risks and protect themselves against them. To provide daily performance, we offer our employees flexible working models and interesting further training opportunities. As a Zurich employee, you benefit from a variety of advantages and a strong culture, characterized by acceptance, diversity, and team orientation.

At Zurich, we cultivate a culture of diversity and inclusion. Our goals and values are created to protect our employees, promote trust, and help them reach their full potential. We stand for justice and equality among our employees, regardless of gender, gender identity, sexual orientation, origin, ethnicity, religion, etc. The acquisition of our talents as well as the recruitment processes reflect this commitment in everyday life. Join us and become part of this culture.

Why has Zurich been successful for over 150 years? See for yourself here and become part of it.

Information for recruiters

Zurich does not accept unsolicited applications from recruiters for this position. Recruiters are therefore requested not to submit applicant documents to our employees or via our online career portal. We decline any responsibility for unsolicited applications as well as any fees and thank you for your understanding.