Customer Service Specialist Pharma m/f) / Permanent

(Exclusive) Customer Service Specialist (Technical) Pharma m/f) / Permanent Introduction On exclusive assignment for our client, a renowned, internationally active pharma service provider based in the Zurich North area (central station location, also 2-3 days home office possible), we are looking for an immediately or by arrangement Type of work In this varied function, you are part of the Customer Service and Account Management team of our client and undertake versatile activities at the interface with international pharma producers (US market). You advise pharma companies in English on cooperation agreements (Pharma Services), the use of IT databases and cooperation platforms (superuser function after training) and are active in monitoring customer performance. You process customer inquiries, solve technical problems together with the internal IT and coach customers in the use of various data analysis tools. You participate in internal projects (e.g. process optimizations, customer satisfaction measurements) and work closely with various internal departments (e.g. Sales, Marketing, Finance). With your competence and your winning manner, you are at the same time the calling card as well as the competent sparring partner in general questions regarding products and services for the international clientele (US pharma producers). This is in a dynamic, strongly growing as well as innovative international company with a sympathetic, uncomplicated corporate culture, flat hierarchies and attractive employment conditions (e.g. 6+ weeks vacation, very good social benefits etc.). Requirement profile To be successful in this responsible task, you bring a commercial or IT basic education. A Bachelor's degree (e.g. Business Administration) as well as initial relevant professional practice is also conceivable. You have several years of experience in comparable positions (e.g. internal sales, Customer Service with IT interfaces), which you have ideally gained in the international healthcare/pharma or health insurance environment. Specific practice in activities with IT databases/data analysis systems is, as well as experience from the international environment (e.g. dealing with US customers), an advantage. You bring business-fluent English skills as well as ideally also good German skills, other languages are an advantage. You are proficient in handling MS Office incl. Excel (possibly incl. Pivot) and Power Point, good knowledge of BI tools (e.g. Power BI) and/or JIRA are an advantage. If you are also a pragmatic, well-organized personality who can communicate winningly on all hierarchy levels, we should get to know each other as soon as possible. Are you looking for a new challenge in (Technical) Customer Service Pharma/Health Insurance in a dynamic, international environment? Do you fulfill the above requirements? Then we look forward to your complete application documents (CV in English, certificates and diplomas) to Mr. Theiler, Sr. HR Consultant/CEO, write e-mail (<>). jpidd2e4aaejm jit0833jm jiy26jm