Telephone Customer Advisor Inbound / Call Agents (m/f/d)

Company Description

Flexsis accompanies you as a specialist or worker in the areas of industry, construction, production, logistics, technology, or service. We bring you together with assignments that fit your profile and your goals.

With over 50 branches throughout Switzerland, we offer you access to a wide network. In doing so, you always have a personal contact person by your side.

With us, you are comprehensively protected according to GAV Personalverleih, benefit from attractive further training offers, and work with a personnel service provider certified according to ISO 9001.

For our client, by arrangement for the location in the region of Kreuzlingen (no further commute of more than 45 minutes), we are looking for several talented and communicative persons for entry as

telephone customer advisor / Call Agents Inbound telecommunications industry Tech (m/f/d)Job Description

• Conducting and documenting incoming telephone calls in the technical field
• Recognizing sales opportunities (Sales, Up- and Cross-Selling), optimization of the customer portfolio
• Receipt and processing of disruptions in 1st-level support
• Customer-oriented, friendly product and service advice

Desired Profile

• Eloquent, motivated, sales-oriented, technically savvy, flexible and reliable
• Convincing conversation management and the willingness for active customer loyalty
• Availability at 100% during the training period of 5 weeks (Mon-Fri)
• Shift readiness: Shift readiness: Our employees are scheduled 2x per month on Saturday
• Initial practical experience in technical customer support, strong service orientation as well as a high technical affinity and rapid comprehension.
• The framework conditions for the part-time employees (80-100% workload) remain the same: 5 days per week, 2 Saturday shifts, working days: Mon - Sun: 07:00 - 24:00
• Extract from the criminal register and extract from the debt enforcement register must be presented as quickly as possible upon acceptance

Mandatory knowledge:

• Good PC knowledge, advanced IT user knowledge
• Good telecommunications understanding
• Good communication
• Sales and advisory affinity (Sales, Up- and Cross-Selling)
• Tact in delicate customer situations

We offer:

• Full-time or part-time employment on an indefinite basis
• A responsible task in an operating company
• A collegial working environment in a nice team with flat hierarchies
• Intensive training (5 weeks at 100%) with full salary
• Development opportunities in the telecommunications industry
• Attractive benefits and further training opportunities

Interested? Then apply now.

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