Concession Manager

Concession Manager We are a family-oriented, confident, and independent Maison with international prestige. To become a part of Longchamp means to contribute to the creation and distribution of high-quality, durable, and beautiful fashion and leather goods based on outstanding artisanal savoir‑faire. The Maison, founded in 1948, is present in over 25 countries today and employs more than employees worldwide. Today, it is looking for new open, creative, and committed talents to continue its development in a demanding and benevolent working environment. For the opening of a new boutique, we are looking for a Concession Manager in full-time for our concession in Globus Zürich. YOUR MISSION As a Concession Manager, you are an ambassador for the Longchamp brand. You represent our brand image on the sales floor and embody our values at all times. In your role, you bear the overall operational and organizational responsibility for the concession and act independently as well as in close coordination with the headquarters. WE OFFER YOU An open and sustainable corporate culture in a family business with a long history An exclusive, high-quality, and dynamic working environment with space for ideas and creativity Exciting challenges in an international environment Onboarding, internal training, as well as digital training Lunch Benefit Attractive employee discounts Loyalty bonus starting from 3 years of service YOUR TASKS Overall responsibility for the smooth operation and all processes within the concession Ensuring the implementation of company standards and brand guidelines within the concession Leadership, further development, and motivation of the team Personnel deployment planning as well as active participation on the sales floor Professional sales advice including confident handling of cash desk activities and transactions Steering sales performance based on relevant KPIs as well as deriving suitable measures Weekly reporting to the DACH headquarters Quantity planning, merchandise disposition, and assortment control Implementation and ensuring of Visual Merchandising guidelines Building, maintaining, and further developing a sustainable customer base Organization of warehouse, deliveries, and complaints Organization and active participation in customer events Responsibility for CRM activities and customer loyalty YOUR PROFILE Several years of professional experience in retail, ideally in the premium or luxury segment Initial to profound experience in a leadership role (e.g., ASM, SM, Concession Lead) Pronounced sales competence and strong customer orientation Very good knowledge of relevant retail KPIs and customer analysis Organizational strength, personal responsibility, and structured way of working High social competence, teamwork skills, and resilience Affinity for fashion, trends, and high-quality brand presentation Polished, professional appearance Very good German skills as well as good English skills Do you feel like celebrating successes together with your team, inspiring people, and developing yourself further? Then we look forward to your exclusive online application. jpidcc816e1jm jpit0727jm jpiy26jm