Customer Service Employee OeAK 80%–100%

Tasks:
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Pivot point: The customer service of the public unemployment fund OeAK is the first point of contact for our insured persons. As part of this team, you are the visiting card of our unemployment fund.

On the phone: you ensure telephone accessibility and provide information on all benefit areas of the OeAK. You advise competently and forward calls to a colleague if necessary.

At the counter: you answer questions of all kinds, carry out the initial examination of applications for unemployment compensation and check compliance with the legal framework.

Via email: you manage the general email inbox of the OeAK. You answer questions directly or forward them to the responsible department if necessary.

Profile:
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Experience: You have a flair for dealing with customers and enjoy working routinely on a PC.

Personality: You are a sociable, curious and trustworthy personality and impress with your service-oriented and professional appearance. Good cooperation in a team and the ongoing development of services and the organization are important to you.

Education: You have a commercial education (EFZ). Knowledge in the field of social insurance or in the public sector is an advantage.

Language: You have very good oral and written German skills and ideally bring additional foreign language skills.