Employee 1st Level Support Finance & Billing (w/m/d) 80-100%

Welcome to Rhenus!

The Rhenus Group is one of the leading, globally operating logistics service providers. Along the entire supply chain, we offer tailor-made solutions for companies from a wide variety of industries. From multimodal transport to perfect storage, from smooth customs clearance to innovative value-added services: We are always at the pulse of time and by the side of our customers.

What awaits you

• You support our business applications with a focus on finance, billing, and logistics processes.
• As the first point of contact for our specialist departments, you provide support for questions regarding system application and process support requests in 1st level support.
• You analyze errors, malfunctions, and user inquiries, document the results, and ensure a sustainable solution or forwarding to the responsible department.
• The knowledge base as well as training and support documents are maintained and continuously expanded by you.
• You actively participate in tests, releases, system adjustments, and the introduction of new functions.
• In close cooperation with process owners, power users, application support, and external service providers, you ensure smooth operation.
• You actively support the construction and mapping of interfaces between different systems.
• You identify potential for optimization in processes early on and contribute corresponding suggestions for improvement.
• Together with the team, you drive the digitalization of our business processes and accompany innovative projects in the finance and logistics environment.

What you bring with you

• You have completed commercial training, training in the field of forwarding/logistics, or a comparable qualification.
• Ideally, you have already been able to gain experience in invoicing, billing, in finance processes, or operational logistics.
• Initial experience in application support, helpdesk, or IT support is an advantage.
• You bring a high IT affinity and are interested in digital processes and systems.
• Analytical thinking skills as well as enjoyment of root cause analysis and sustainable error correction characterize you.
• Knowledge in handling ERP, transport, or billing systems is a plus.
• Ideally, you have initial experience in data management as well as with interfaces and integrations.
• You communicate confidently in German and have good English skills in speaking and writing.
• An independent, structured, and careful way of working is natural for you.
• You convince in everyday work with your strong service orientation, teamwork skills, and communication strength.

What you can look forward to

• Company pension scheme: Plan your future with our comprehensive pension scheme.
• Employee discounts: Thanks to our large network of partners, you benefit from exclusive discounts at numerous providers.
• Flat hierarchies: Thanks to our lean organizational structure, you can engage in direct exchange with decision-makers.
• Free parking: Nobody likes to start the day searching for a parking space - we guarantee free parking for everyone.
• Great team: It is the people who make the difference - and with us, you will become part of a great team.
• Room for innovation: Implement your ideas in an environment that promotes creativity and enables you to drive changes forward.

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