Service Contact Center Employee

V-ZUG Customer Service ###

V-ZUG Customer Service is the first point of contact for all concerns regarding our high-quality household appliances - and thus the heart of a customer experience that inspires. With professionalism, technical expertise, and a real sense for the needs of our customers, we ensure that every inquiry is answered quickly, reliably, and in a solution-oriented manner.

What the position offers you ###

• You are close to our customers daily, both by telephone and in writing. Here you have the opportunity to achieve real impact: with an open ear, rapid solutions, and a personal touch, you ensure that our customers know they are in good hands from the very beginning
• You take on a central coordinating role and actively shape everyday service life. You coordinate appointments with customers and plan the assignments and daily tours of our service technicians. In doing so, you have a lot of creative freedom and can actively help shape processes
• You are the voice that reliably accompanies our customers. You inform proactively about repair appointments and installations, thereby creating trust, even if no definitive solution is available yet
• You maintain an overview in a versatile everyday routine. Pending orders and status lists give you a clear picture of the situation at all times and the scope for action to tackle things where it counts

What you bring to the position ###

• You have completed commercial training and bring several years of professional experience in a comparable activity. Whether dispatching, Contact Center, or customer service, you know the business and know what matters
• You perform at your best when in contact with customers. You can draw from a wealth of experience in telephone customer contact and also find the right tone in difficult conversations
• You are an upbeat, communicative personality and do not let yourself be unsettled even in hectic moments. Reliability and a positive aura are a matter of course for you
• You work independently, in a structured manner, and with high organizational skills. You keep several balls in the air at once and never lose track of things
• You are proficient in using common IT systems and are open to continuously expanding your knowledge
• You communicate confidently in German and French - clear, professional, and partner-like. Further language skills are a welcome plus