Team Leader Service (m/f/d) 100%

Krafft Basel Hotel and Restaurant with terrace Welcome to Hotel & Restaurant Krafft – a place full of history, heart, and enjoyment. Located directly on the Rhine, Krafft has been a constant in Basel for generations. Across five floors, 48 rooms in the main house, as well as 12 rooms in the opposite Consum, invite you to dream and linger. In a stylish, historic ambiance, Krafft combines traditional hospitality with classic French culinary arts – complemented by a modern, creative twist. Whether in the hotel or restaurant: Here, people work with a passion for quality, craftsmanship, and hospitality. As of 1 October 2026 or by arrangement, we are looking for a Team Leader Service (m/f/d) at 100% workload to complement our management team. Your tasks Together with the Restaurant Host and the Deputy Team Leader Service, you are responsible for the operational day-to-day business in service. Specifically, you will undertake the following tasks: • Operational management of the service • Preparation and implementation of daily service briefings • Support in operational service, focusing on lunch and dinner service as well as banquets • Leadership of the team of around 15 people • Planning and conducting probation, qualification, and appraisal meetings with the team and conducting regular feedback meetings in daily routine • Duty and holiday planning with CookpIT • Control of personnel costs and employee balances • Support in the recruitment of new team members • Planning and implementation of onboarding for new team members • Organization and participation in the weekly team leader meeting, as well as participation in weekly Functions Meetings with the Events department and participation in the management meeting • Ensuring compliance with quality, hygiene, and safety standards • Ensuring optimal flow of all processes • Collaboration in the development and implementation of annual goals What you bring with you: • Completed professional training (Restaurant Specialist EFZ or equivalent) • Leadership experience, ideally in a comparable position • Very strong communication skills • Positive charisma, motivation, and host personality • Willingness to work regular late shifts and weekend shifts • Very good German and MS Office skills, further language skills are an advantage