Expert in Family Allowances - Innovation & Quality

FER CIAM \\"” Human-centered social benefits La FER CIAM Expert in Family Allowances \- Innovation \& Quality FER CIAM "” Human-centered social benefits La FER CIAM is the Geneva agency of the largest interprofessional AVS fund in Switzerland FER Genève, created by FER Genève and fully integrated into its ecosystem of services for member companies. With nearly 47'500 affiliates "” companies and independents combined "” it is one of the indispensable actors in social protection in French-speaking Switzerland. On a daily basis, its teams manage the collection of 2,425 billion AVS and unemployment insurance contributions, as well as the payment of more than 876 million francs in AVS, AI, and loss of earnings benefits. In parallel, they ensure the administration of family allowances and the application of collective labor agreements. A technically demanding scope, serving thousands of companies and their insured "” where each file has a direct impact on the professional and social life of the people concerned. Expert in Family Allowances \- Innovation \& Quality Job Description Your mission: You accompany our beneficiaries with kindness and professionalism. You manage your files autonomously, relying on the legal and regulatory frameworks in force, and actively contribute to a quality service, in a spirit of collaboration and continuous improvement. Your responsibilities: File management Processing, calculation, and decision on family allowance applications Management of family allowance benefits in accordance with federal, cantonal, and European regulations in force Establishing reimbursement decisions for unduly paid benefits Business transformation digital reference Participating in the creation of user documentation Participation in the development of procedures, specifications, and tests Participating in the creation of user documentation Training and supporting colleagues Being a business contact point after deployment and for the deployment of subsequent versions Customer and partner relations Careful support for beneficiaries, in coordination with public and private partner institutions Active collaboration with other FER CIAM services Professional telephone reception according to FER Genève's quality standards Administrative work Writing common correspondence while respecting legal obligations Sought profile Training and experience CFC in commerce employee or equivalent recognized training Solid experience in analysis and file management Very good knowledge of Swiss social insurance Technical skills Excellent command of French, spoken and written Good knowledge of German (level B2 an asset) Writing ease and attention to detail Marked appetite for computer tools and application environments Experience and/or interest in testing and deployment phases of computer tools Personal skills Dynamism, rigor, reactivity, and flexibility in the service of an open spirit Excellent sense of service and human contact, with a real ability to listen and confirmed ease in conducting telephone interviews Effective management of priorities and adaptability in the face of variable workload Autonomy, rigor, and team spirit Ability to position oneself as a constructive interface between business and IT Ease in negotiating priorities and deadlines jpid23dfc13jm jpit0627jm jpiy26jm