ICT Senior Supporter (m/f) 80-100%

Today 3052 Zollikofen IT Support • Permanent position Office Salary band 80'000 - 95'000 CHF Potential (2-3 years) bis 3'000 CHF 01 Future Employer ## On behalf of our client, an exciting company from the Canton of Bern operating in the field of medical technology, we are looking for an experienced and inquisitive ICT Senior Supporter. Are you looking for your next challenge? Then we look forward to receiving your application documents. 02 Your Task ## • You provide 1st and 2nd level support across the entire IT service portfolio • You receive incidents and service requests and process them to full customer satisfaction and within the SLA • You coordinate disturbances and requests that cannot be resolved in the Service Desk with application managers, external partners, and suppliers • You record and maintain knowledge base articles and instructions • You actively participate in the further development of IT support processes and customer satisfaction • You participate in interesting digitalization projects 03 Benefits ## • Participation in external further training • Good public transport connections • At least 5 weeks vacation • Modern workplace • Regular team-building measures and company events • Structured and supported onboarding 04 Your Profile ## • You have initial experience in the area of 1st or 2nd level support. • You are interested in IT and applications • You are familiar with the Microsoft product range (Windows 10, Office incl. Teams and SharePoint) • You have a high customer orientation and always maintain an overview and a cool head • You communicate fluently in German. French and English are an advantage 05 Things to Know ## • Interesting and challenging activity in a motivated team • Work with potential for development as well as independent work • Modernly equipped workplace with contemporary infrastructure • Good and contemporary employment conditions