Customer Advisor Customer Value Center (m/f/d) 60-100%

Swiss Bankers is an internationally oriented financial service provider with locations in the cantons of Bern and Zürich as well as in Liechtenstein, Vaduz. Since January 2025, the bank has been owned by Hypothekarbank Lenzburg AG.

Swiss Bankers is a leader in the development, distribution, and processing of innovative, credit-based payment products and offers solutions in cashless, globally secure payment transactions. Together with Hypothekarbank Lenzburg, Swiss Bankers intends to expand its offerings in the areas of payments and financing as well as in the field of Embedded Finance in the coming years. Swiss Bankers has performed pioneering work in Switzerland and enables mobile payment with Apple Pay, Samsung Pay, Google Pay, and with wearables such as Garmin, Swatch, and Fitbit. Furthermore, as the first provider in Switzerland, Swiss Bankers offers a card-based and account-independent peer-to-peer money transfer service from Switzerland to numerous countries via app. The company was founded in 1975 and became known through Travelers Cheques. Today, all Swiss Bankers cards enjoy great popularity and can, depending on the product, be obtained directly or through over 200 distribution partners.

For our location in Grosshöchstetten (with home office possibility) and from summer 2027 in the Bern area, we are looking for a communicative personality as

Customer Advisor Customer Value Center (m/f/d) 60-100%

Are you a sympathetic, customer-oriented personality and do you enjoy using your language skills? Do you feel at home in the digital world and are you ready for the next step in your career? Then get in touch with us or apply online immediately.

Your tasks

• You are the voice for our customers – by telephone or in writing, in German and English as well as another language (French or Italian, depending on language skills)
• You support our customers in using the Swiss Bankers App – and ensure that banking remains simple
• You process internal as well as external requests directly in our systems and ensure that everything functions smoothly
• You coordinate with the 2nd Level or Backoffice by creating support requests when things become more complex

What you bring

• Completed basic training as well as experience in customer contact or service environments
• Very good German and English skills in speaking and writing, as well as French and/or Italian skills
• Confident handling of digital applications
• You remain calm and structured, even when several requests arrive at the same time
• You work reliably, precisely, and take responsibility for your cases
• You contribute constructively to the team

Our offer

• Varied activity in an established company
• Modern working tools and clearly defined processes
• Careful induction and professional support in everyday life
• Predictable working hours and an appreciative working environment
• Possibility for home office
• Collegial team with open, respectful interaction
• Workplace in Grosshöchstetten with parking facilities on site; public transport arrival possible

If you are interested in this position, we look forward to receiving your complete application documents via our online application tool.

Contact

Emita Simmatun
Expert Coach, Deputy Supervisor
Swiss Bankers Prepaid Services AG
Telephone:

Supervisor

Erolind Ramadani
Team Leader Customer Contact Center
Swiss Bankers Prepaid Services AG
Telephone:

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