Head of Global Service Strategy & Development (w/m/d)

Kistler is the world market leader for dynamic measurement technology for the detection of pressure, force, torque and acceleration. Head of Global Service Strategy & Development (w/m/d) The Kistler Group is the world market leader in [dynamic measurement technology](< >). We manufacture [piezoelectric force, pressure and acceleration sensors](< >), as well as [torque sensors and other measurement systems](< >). We are a Swiss family company founded in 1959. Through employees, more than 60 locations work with passion every day to develop innovative solutions for our customers. - Innovators work with Kistler. In this new key role in Winterthur, you are responsible for the strategy, business and portfolio development of the global service organization. You define the strategic direction of the service business, further develop the global service portfolio and ensure that service is a sustainable differentiating feature of Kistler. In doing so, you orchestrate cross-divisional initiatives across regions, business units, sales and development and, in an international matrix organization, strengthen the position of service as a driver of customer satisfaction, customer loyalty and long-term corporate success. Growth is primarily generated through excellent customer experiences and the targeted expansion of the Calibration Service business. Head of Global Service Strategy & Development (w/m/d) Your typical day Strategy and business development * Definition and implementation of the global service strategy with a focus on customer satisfaction, customer loyalty and sustainable value creation * Responsibility for the global service roadmap as well as strategic priorities and investments * Development of new service offerings and business models along the customer lifecycle Service Portfolio * Strategic further development of a competitive service portfolio based on customer, market and business potentials * Definition of global pricing, contract and monetization models * Development of lifecycle and service contract strategies to increase customer benefit and customer loyalty Calibration Services Business * Responsibility for the global strategy and further development of the Calibration Services business * Identification and realization of growth potentials * Definition of service offerings, priorities and commercial models * Cooperation with the regions for the successful implementation of the strategy Market and customer orientation * Identification of future customer needs, market trends and technology drivers * Analysis of market and competitive potentials for the development of new service initiatives * Ensuring the consistent integration of customer requirements into the portfolio and business models Global cooperation and stakeholder management * Leadership through influence in an international matrix organization * Close cooperation with business units, product management, sales, R&D and regions * Central interface between market requirements and the future development of the service business Your contribution to success The success of this function is measured primarily by the improvement of global customer satisfaction, customer loyalty and the strategic further development of the service business. In addition, the role contributes to the sustainable further development of the Calibration Services business and to the value enhancement of the service portfolio. Your profile * Sound industry knowledge in the areas of Metrology, Sensors, Test & Measurement, Automation, Industrial Equipment or comparable industrial B2B markets * Proven success in the development and implementation of service strategies as well as in the further development of service organizations * More than 10 years of professional experience in an industrial B2B environment, ideally in the component, capital goods or technology business * Extensive experience in the after-sales, service or aftermarket environment * Experience in the development of service portfolios, business models and commercial concepts