IT Service Desk Engineer | 80%-100%

Company Description
We develop, operate, and secure modern IT systems so that our customers can focus on their own challenges. For over 30 years, the owner-managed Beltronic IT AG has been accompanying Swiss companies - from Bülach, Aarau, and St. Gallen. Our focus is on the Microsoft world: Azure and Hybrid Cloud, Modern Workplace with Microsoft 365 and Intune, Cyber Security with our own Cyber Defence Center, as well as AI solutions from Microsoft 365 Copilot to Sovereign AI. In our Operations Center, we ensure that our customers' IT runs stably, securely, and performantly. What connects us: ? Passionate: You stay at the pulse of technology and enjoy truly understanding things and making them better. Customer-oriented: You know what your work achieves for the customer and align your actions accordingly - whether in direct contact or in the background. Committed: You take responsibility, act reliably, and communicate transparently. Job Description
In the Service Desk, you are the first point of contact for our customers. You resolve IT issues quickly and friendly, maintain an overview, and ensure that customers feel well taken care of. The Service Desk is our starting point for your development: From here, you can develop into a System Engineer IT Operations and further into one of our engineering teams - Cloud & Platform, Workplace, or Security. Your Tasks
Receipt and processing of inquiries and malfunctions via telephone, email, and ticket system
Resolution of Incidents and Service Requests in 1st/2nd Level, remote and on-site
Prioritization and targeted forwarding to the IT & Security Operations Team and the Engineering teams
User and device management in Microsoft 365, Entra ID, and Intune
Clean documentation and maintenance of the knowledge base
Your Profile
Completed training as Informatiker/in EFZ, ICT-Fachfrau/Fachmann EFZ, or comparable experience in IT support
Knowledge in Windows, Microsoft 365, and Entra ID
Enjoyment of contact with people and clear, friendly communication
Structured way of working and calm even with high inquiry volumes
Very good German skills, other languages an advantage
No certifications yet? No problem - we will plan them together in your personal further education roadmap. We offer
Strong team culture with flat hierarchies, openness, and pioneering spirit
A management that listens - good ideas are implemented with us
Your personal roadmap for education and further training as well as certifications: We invest specifically in you
Flexible working hours, part-time and study-accompanying employment possible
Working with current Microsoft technologies, Cloud, Security, and AI
Team events from the summer party to the ski day
Clear development path: Service Desk - IT Operations - Engineering
Contact
Do you have questions about the position? Call Beat Rebsamen: +41 44 864 30 30. For the application, a CV is sufficient - we look forward to getting to know you. ? We exclusively consider direct applications. Dossiers from recruitment agencies will not be processed.