IT Service Desk Employee (m/f)

The LANDERT Group is a privately held group of companies characterized by innovation, first-class quality, and genuine entrepreneurship. That is why we like to look at things from a different perspective, never settle for the first available solution, act flexibly, and always have the drive of a pioneer.

The headquarters of the LANDERT Group is located in Bülach near Zürich, Switzerland. Founded in 1924, the group of companies employs over 1000 employees and is divided into two divisions: SERVAX (customized electric motors) and TORMAX (door and gate systems).

As a motivated and analytical personality, you will work actively and constructively in solving daily tasks and thus make a decisive and direct contribution to supporting our IT users.

IT Service Desk Employee (m/f)

Your tasks

• Ensuring first-level support for our IT users
• Receiving reports of malfunctions, questions, and change requests via telephone and remote maintenance
• Supporting PC users in setting up workstations and peripheral devices
• Analyzing, fixing, and documenting ICT problems
• Creating added value through the application of ITIL competencies
• Classifying, processing, and documenting tickets and passing them on to second-level support
• Maintaining the knowledge base and managing the hardware inventory

Your qualifications

• Completed computer scientist training (EFZ) or comparable qualifications
• Professional experience in an IT Service Desk and IT support environment
• In-depth process knowledge in Service Request, Incident, Problem, and Change Management (ITIL V3 certification desirable)
• Good knowledge of Microsoft-based client/server environments as well as the MS Office product range
• Personality of a team player with a high sense of responsibility and quality
• Very reliable, committed, persistent, as well as good manners
• Very good English skills as well as business-fluent German

Our offer

• A demanding and versatile activity in a dynamic, industrial environment with a lot of development potential
• Modern employment conditions as well as additional benefits, such as our own rock-solid pension fund and our popular, self-service employee restaurant
• Good public transport connections to Zürich, Winterthur, and Schaffhausen
• Free parking spaces

Do you want to make a difference together with us? Then we look forward to your complete online application.

Applications from recruitment agencies will not be considered.

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