Helpdesk & Disposition Employee

Do you keep an overview even when many threads converge at the same time? Then you are exactly right with us.
For our central helpdesk, we are looking for a committed personality who professionally receives customer requests, coordinates assignments, and keeps an overview of ongoing orders. In this versatile hub function, you make an important contribution to our service quality and work daily with a wide variety of people and specialist departments.

Helpdesk & Disposition Employee

This is what you can achieve with us.

You are the central contact point for our customers, employees, and partners and ensure that requests quickly land in the right place. As part of our helpdesk team, you coordinate inquiries, keep an overview of ongoing orders, and contribute to smooth operations with your organizational talent.
The following activities are part of your area of responsibility:

• You are the first contact person for incoming inquiries via telephone and helpdesk.
• You receive malfunctions and service requests, analyze them, and ensure efficient further processing (first-level support).
• You prioritize tickets according to urgency and coordinate the appropriate measures.
• You communicate daily with internal and external customers in German, English, French, and Italian.
• You plan and dispatch technical as well as infrastructural assignments and service orders.
• You keep an eye on ongoing orders and ensure that agreed services are provided on schedule.
• You support the planning of maintenance and upkeep measures.
• You take on administrative tasks and actively contribute to the optimization of our processes.

This is what defines you.

You enjoy being in contact with people, coordinating requests, and finding solutions. Even in a dynamic environment, you maintain an overview and convince through your strong service orientation.

• Completed commercial or technical-commercial basic training
• Experience in helpdesk, service desk, call center, or in a similar hub function is an advantage
• Very good MS Office skills and enjoyment of working with digital tools
• Very good German and English skills in speaking and writing
• Very good French skills for daily customer contact
• Italian skills are a plus
• Strong service and solution orientation
• Organizational talent with a structured and reliable way of working
• Strong communication personality with enjoyment of collaborating with different stakeholders
• Quick comprehension as well as the ability to set priorities and maintain an overview even in hectic situations

This is what we offer you.

We offer you a responsible and interesting task with plenty of room for initiative in an exciting professional environment.

Equans Switzerland Facility Management AG. Shaping the future together.

We specialize in holistic services in the field of facility management for every phase of the life cycle of commercial real estate and areas. Buildings and infrastructures are complex systems. Whether technical operation, strategic planning, or infrastructural services – we ensure maximum availability, increase operational safety, and improve comfort in buildings. This minimizes costs and creates optimal conditions so that our customers can concentrate on their core business.

As a company of Equans Switzerland, the leading complete provider for holistic building and energy solutions in Switzerland, we also drive the transformation and digitalization of our customers and work together on the energy transition.

Work location

Equans Switzerland Facility Management AG
Hohenbühlstrasse 2
8152 Glattbrugg

Your contact person

Loreta RIZA
HR Business Partner

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