Medical Assistant M/F in customer service 80%

Medical Assistant M/F in customer service 80% Your Tasks Management of the telephone switchboard Management of Customer Service email inboxes Transmission of analysis results Writing and management of various correspondence Handling complaints from practices, clinics, and hospitals Advising doctors on pre-analytical protocols Management of non-conformities and file modifications Addition of analyses Execution of various general tasks specific to the department Your Profile Technical: Scientific or medical training (laboratory technician diploma or medical assistant) Good knowledge of common medical analyses, typical results, and pre/analytical protocols In-depth knowledge of medical practice and hospital practices with a minimum of 5 years experience Being comfortable with IT tools and demonstrating speed Good oral and written command of French English and/or German would be an asset Personal: Comfort on the phone and interpersonal skills Excellent sense of customer service and listening Autonomy and initiative, solidarity in teamwork Stress resistance Priority management Rigor, care, and professionalism Flexibility due to irregular hours We Offer An exciting and dynamic work environment with a lot of internationality Taking responsibility and unfolding your potential A positive working atmosphere with a partnership and appreciative corporate culture Attractive fringe benefits as well as a 40-hour week and 5-weeks vacation Annual fee for your personal analyses and special prices for radiological advice from the Unilabs Group Contact details Rym jpid4c5de9ejm jit0731jm jiy26jm