Supervisor Customer Support 80-100%

Join us in making small businesses even more successful! Sounds like a big vision? That's exactly what drives us every day. We at bexio live by the philosophy that top-class, efficient, and smart software solutions must be accessible and affordable for every SME. With this mission, we are today the leading provider of web-based business software in Switzerland. Our expansion course is steeply upwards: Over 100,000 satisfied customers, more than 7,000 trust partners, and a strong team of over 150 motivated employees speak for themselves. To continue this success story, we are looking for energetic support. That's where you come in! Supervisor Customer Support (m/w/d) 80-100% What you will be doing with us You organize the daily business, create schedules, maintain the hotlines, and take over the early and regular triage of new tickets. You work actively in the day-to-day business and, in the event of a high volume, also answer the phone and work in the ticket system yourself. You don't hide behind numbers, but rather lead by example and show the team through your daily actions what excellent support means. You analyze daily key figures, initiate measures, and optimize processes in consultation with the team management to increase customer satisfaction and efficiency. You act as an important input provider for the product and development team and translate customer insights into concrete ideas for further developing our product. Your background for this position You have completed vocational training or education, preferably in retail, retail, or contact center environment. You have several years of professional experience, including at least 2-3 years in customer care or support at a company with a large customer base. You are known for your pronounced organizational talent, which efficiently plans resources and also sets the right priorities quickly when there are many waiting calls. You are a absolute practitioner, keep a cool head in stressful situations, and manage requests efficiently and in high quality. You find it easy to keep an overview, you have drive and an authentic personality that likes to take responsibility at the front. You are communicative, proactively seek conversation in case of problems, and build sustainable relationships with customers and employees. You present ideas concisely, master written communication safely, and have very good German and good English skills (knowledge of Austrian German is a plus). What you can look forward to Hybrid model and working hours that adapt to your life. 5 weeks of vacation plus option for unpaid leave. Yoga, boot camps, massages, and legendary grill sessions. 16 weeks of maternity and 3 weeks of paternity leave. bexio covers 63% of your pension fund contributions - for more net salary.