Teamleader Customer Team V-ZUG

Tasks that challenge you and make you better every day ## • You represent UMB in the market and ensure professional, customer-oriented support in the V-ZUG environment • You lead the Customer Team V-ZUG strategically and operationally and take responsibility for team building, team development, and operational efficiency • You ensure quality, efficiency, productivity, and profitability in accordance with financial specifications • You ensure that agreed operational tasks are reliably implemented and defined work processes are adhered to • You ensure competent consulting, support, and care for the assigned customer • You provide interdisciplinary support for smooth end-to-end support of our customers and promote cooperation with internal specialist departments • You are an innovation driver for your Customer Team and contribute new ideas for the further development of services, cooperation, and customer experience • You take on leadership tasks such as resource planning, coordination of colleague assignments, recruitment, feedback discussions, as well as training and development planning • You participate in leadership topics within the management cadre and actively contribute your experience to the further development of the organization What you bring with you ## • You have completed vocational training and bring sound specialist knowledge in the field of infrastructure and ICT services • You have further training or experience in the field of service management, ideally with an understanding of frameworks such as ITIL • You know service portfolios, service operating models, and the requirements in the IT service provider business • You have several years of experience in the IT service provider business and bring leadership experience from a project or team role • You enjoy leading, motivating, and accompanying colleagues in their professional and personal development • You communicate clearly, appropriately for the level, and bindingly, and bring strong change management skills for cooperation and change • You work reliably, independently, and in a structured manner and maintain an overview even in demanding situations • You think in a service-oriented, solution-oriented, and networked manner and act responsibly • You convince through a professional appearance, negotiation skills, and high identification with UMB • You have very good German skills and bring English skills with you With these strengths, you are top for the job ## This is also why you should apply right now. Stuck in traffic every day? Home office is an integral part of our corporate culture. Need a break? At UMB, up to 9 weeks of vacation are possible. Always just working? Our great events are known industry-wide. We do everything to promote team cohesion. , and learn more about the 1000 reasons to work for the best employer in Switzerland. As the best employer in Switzerland, we find our new colleagues mostly through recommendations - and otherwise through job advertisements. Therefore, please no dossiers from recruitment agencies, thank you. Back !