2nd Level Support Engineer

• 01 juillet 2026 • 100% • Durée indéterminée • German (Fluent) • 8112 Otelfingen • Log in to see the salary estimate from jobup.ch Switzerland shops at Fust! We are proud to be a leading provider in the fields of electrical household appliances, multimedia/consumer electronics, as well as kitchen and bathroom remodeling, and with our comprehensive range of services and our unique services, we create real added value! Become part of our team and help us continue to create customer experiences! A job at Fust, and it works! 2nd Level Support Engineer # Tasks • Independent processing of fault reports via remote access • Analysis and resolution of complex faults (hardware, software, network) in cooperation with internal and external specialists • Support for Level 1 Support as well as escalation to Level 3 Support if required • Installation, maintenance, and migration of servers, networks, and peripheral devices • Creation and maintenance of technical documentation as well as reporting on support status Requirements • Completed basic technical training • Sound IT knowledge (hardware, software, networks) • Experience in the field of sound systems or video surveillance is an advantage • High quality awareness, reliable way of working, and strong communication skills • French or Italian language skills are an advantage What we offer • Employment conditions: Largely flexible working hours, free parking spaces, internal Coop restaurant with a rich selection at preferential prices, modern and bright premises • Discounts: Discounts in various Coop formats, 5-fold number of Coop superpoints, up to 20% discount on various insurance services, cheap mobile and prepaid subscriptions at Coop Mobile, Reka-Card: discounts when purchasing, staff discount also for partner (living in the same household), discount on the travel offer ITS Coop Travel, CHF 650.- voucher for the purchase of an SBB GA • Further education: Internal training, support for external education and training, development opportunities • Communication & culture: "DU" culture throughout the entire company, orientation towards common values, internal app for communication with employees • Insurances: Pension fund: 2/3 is paid by Coop (basis), various savings plans at the pension fund, generous and supra-obligatory insurance benefits for accident and illness • Vacation: At least 25 days of vacation or according to the valid GAV, if possible support for unpaid leave • Health: Update-Fitness: CHF 200.- discount on annual subscription, free and anonymous company social counseling 24/7 Your contact persons at Fust Tanja Voser Head of Business Partnering Steven Wohnlich Recruiting Specialist