Sales Assistant Inside Sales (a) 80 - 100 %

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Become part of our success story! BERNINA has been one of the world's leading manufacturers of domestic sewing and embroidery systems for over 130 years. We are inspired doers and do everything we can to bring joy in sewing to our customers.

Sales Assistant Inside Sales (a) 80 - 100 % ##

For our team in the Global Planning area, we are looking for a communicative and reliable personality who maintains an overview even with diverse (customer) inquiries, follows up on the following tasks consistently, and takes details as seriously as good relationships:

• You ensure reliable processing of customer orders - from entry and takeover from the customer portal to the completion of the order.
• You monitor and process order backlogs and create meaningful overviews for tracking.
• You check and process warranty orders, create warranty credits, and take care of the processing of complaints.
• You coordinate closely with the sales assistance, logistics, planning, our markets, and the factory in Thailand so that information is passed on completely and orders are implemented on time.
• You maintain and manage master data in Microsoft Dynamics 365 according to internal specifications.
• You share responsibility for the master data maintenance of our customer portal iPortal.
• You take main responsibility for the sale and timely shipment of spare parts and accessories.
• You calculate sales prices for new items and adjust the associated commercial agreements.

What you bring with you: ###

• Completed commercial training with professional experience in inside sales, order processing, or a comparable function
• Confident handling of Microsoft 365 and ideally experience with Microsoft Dynamics 365, customer portals, or e-commerce systems
• Very good German and English skills in spoken and written form
• Joy in working with different internal and external stakeholders and conveying information in an audience-appropriate manner and interest in logistical processes
• An independent, structured, and precise way of working as well as the claim to bring tasks reliably to completion
• Strong customer orientation, sense of responsibility, and a good sense for priorities

What awaits you with us: ###

At BERNINA, you work in an environment where humanity counts and team spirit is lived daily. With us, you can take on responsibility, develop yourself, and be proud of what you achieve together with others.
Our claim combines customer focus, operational excellence, and teamwork. Commitment, respect, openness, and the courage to do the right thing are at the center. Additionally, you can expect:

• A versatile area of responsibility with international contacts
• A collegial environment with clear processes and short coordination paths
• Scope for design and the opportunity to actively contribute improvements
• Flexible working models
• A workplace directly at the beautiful Untersee
• An attractive pension scheme and other benefits

Only direct applications will be considered for this position.

We live a "Du" culture and value TEAMWORK highly. We believe that we achieve the best results together. Therefore, we are committed to diversity and inclusion. We stand for equal treatment for all, regardless of origin, ethnicity, religion, sexual orientation, marital status, age, gender, or disability. We look forward to all applications, experiences, and perspectives.