Employee: Competence Team for Child and Adult Protection

In the Competence Team for Child and Adult Protection, you will process all inquiries and orders related to guardianships and ensure a smooth execution. You will maintain relationships with our customers and act as an important interface between the front and back office. With your commitment, you will ensure that vulnerable individuals are supported optimally. This way, you will contribute to protecting their financial interests and strengthening PostFinance in a responsible manner. That's why you're starting with us Time for relaxation 6 weeks of vacation and the possibility of unpaid leave. Flexible working models Part-time, job sharing, and top sharing. Individual development Diverse training and further education opportunities, temporary position changes, and internships. Modern working environments Modern workplaces, co-working in Bern and Zürich, as well as home office in many areas. Maternity and paternity leave 18 weeks of fully paid maternity leave and 4 weeks of paternity leave. Health in focus Preventive offers, ergonomic workplaces, and targeted support in case of longer absences. Mobility offers Free Half-Fare travelcard or discounted GA, as well as attractive bike, car sharing, and e-car offers. Lived equality of opportunity Among other things, through transparent salary information in our job postings. What you can achieve • You will process written inquiries from customers under child and adult protection measures, such as account openings, E-Finance, changes, or signing rights • You will advise Post offices, branches, customers, guardians, and authorities by phone on matters related to child and adult protection • You will comply with legal requirements in child and adult protection What you bring • Flawless German language skills and advantageous French language skills • Experience in written and telephone customer service • Knowledge or interest in the field of child and adult protection • Enjoyment of further developing your own skills and working in an established, motivated, and dynamic team