Complaints Specialist at 50%

Complaints Specialist at 50% Carglass® is the world and Swiss leader in automotive glass repair and replacement, as well as the calibration of driver assistance systems. We make the difference for our customers who need help repairing their vehicle, either in one of our 29 service centers or at home thanks to more than 50 mobile service units. Carglass® has been designated "Best Employer" by ‘Great Place to Work’ and has an ISO 9001:2015 certified quality management system. In order to strengthen our Customer Care team in Signy/Nyon, we are looking for our future Complaints Specialist at 50% Your mission Within our team, you are the point of reference for the management of customer complaints. Thanks to your professionalism, your sense of analysis, and your excellent interpersonal skills, you guarantee efficient and fair processing of files while contributing to the continuous improvement of our processes. Your responsibilities Ensure the management, processing, and follow-up of customer complaints until their closure in coordination with internal and external interlocutors. Manage business correspondence with customers, insurance companies, and any other party involved in a complaint. Master and apply internal complaint processing procedures, while proposing avenues for improvement. Support operational teams as well as other concerned departments in complaint management. Train new members of the headquarters and subsidiary teams in complaint processing procedures and provide refresher training. Your profile CFC as a commercial employee or training deemed equivalent. A commerce CFC profile E is an asset. Minimum 3 years of experience in customer management. Experience in the insurance or automotive sectors is an advantage. Sense of organization and rigor. Analytical spirit and capacity for discernment. Aptitude to manage several files simultaneously and to define priorities. Excellent writing skills. Team spirit and ease in communication. Pragmatic and solution-oriented approach. Excellent command of French and German (oral and written) – minimum C1 levels in both languages. English and/or Italian are an asset. Technical knowledge in the field of automotive glazing represents an advantage. What we offer We offer you a dynamic working environment, varied responsibilities, and many interactions with internal and external interlocutors. You will join a committed team in which your expertise will contribute directly to our customers' satisfaction and the continuous improvement of our services. Do you like finding solutions, communicating with different interlocutors, and placing customer satisfaction at the heart of your priorities? Then we look forward to receiving your application at Write an email (<>) Carglass® is certified by: Find us on social networks! Carglass Suisse S.A. Human Resources Rue des Fléchères \- CP 254 1274 Signy\-Centre jpid837ed92jm jit0729jm jiy26jm