IT Supporter with Focus on Operations and VIP Support 60-80 %

IT Supporter with Focus on Operations and VIP Support 60-80 % Aarau Immediately / By arrangement Home office possible Exciting tasks await: <br /> • As part of the operational IT service, you are a central contact person for IT issues of the users of the Staatskanzlei. • You make an important contribution to 1st and 2nd level support and ensure professional, solution-oriented processing of support requests. • You take on support tasks for user groups such as members of the Regierungsrat, the Parlamentsdienst, the management, as well as other key persons. • You assist in ensuring stable IT operations of workstations, mobile devices, M365 applications, printers, meeting rooms, and other technical work equipment. • You document recurring support cases, create simple instructions, and support the continuous standardization and improvement of IT operations. • You participate in the technical maintenance, operation, and further development of the application landscape. <br /> What you bring: <br /> • Completed training in the IT field, e.g., Informatiker/in EFZ, IT-Supporter/in, Systemtechniker/in, HF/FH Informatik, or a comparable qualification. • Experience in first and second level support as well as enjoyment of direct contact with users. • Good knowledge of the Microsoft 365 environment, Windows workstation, mobile devices, as well as operational IT support. • Service-oriented, discreet, and responsible personality with a professional appearance, even in demanding support situations. • High reliability, good communication skills, and enjoyment in conveying solutions pragmatically and understandably. • Structured and independent way of working as well as willingness to document recurring topics cleanly. • Interest in digitalization, process improvement, and the further development of a modern application and support landscape. <br /> Personnel service provider Dossiers from personnel service providers will not be considered. Your working environment With advancing digitalization, we are continuously expanding our application platforms and the operational IT service. To strengthen our IT service, we are looking for a committed, service-oriented, and reliable personality who will strengthen the ongoing IT operations, professionally support our users, and wishes to gradually develop into deputy application management. A special focus lies on professional and discreet support for user groups such as members of the Regierungsrat, the Parlamentsdienst, as well as other key persons of the Staatskanzlei. Benefits Work flexibly • Part-time (almost) always possible • As a rule, around 3 paid bridge days per year • Possibility to extend holidays by up to 10 days • Flexible working such as in the home office, Stay healthy • Holistic occupational health management to promote physical, mental, and social well-being • Various sports offers, Fairly paid • Equal pay for equal work • Long-service gift after 15 years, Moving forward • Diverse development opportunities including internal educational offerings with over 180 seminars • Participation in the costs of external further training by arrangement, Fair secured • 16 weeks maternity leave with full salary • 2 weeks paternity leave with full salary • We cover around 60 % of the PK contributions <br /> Please note that the terms of employment may differ for certain functions. Any questions? Joel Kogler Personnel Manager 062 835 20 14 We look forward to your online application.