Head of Donor Contact Center Department (m/f/x) 80%

In this leadership role, you will supervise and develop our donor contact centers and actively contribute to their support and retention. With three team leaders and a committed team, you will guarantee professional service and thus contribute to ensuring a sustainable blood supply.

Head of Donor Contact Center Department (m/f/x) 80%

Your missions

• Assume overall responsibility for the donor contact centers in Berne and Sion, as well as donor administration in Berne
• Lead three team leaders as well as a committed team and contribute to the continuous development of the organization
• Guarantee quality reception and support for donors, thereby contributing to ensuring a sustainable blood supply
• Accompany the digitalization of the service and ensure a key role in the implementation and development of CRM systems
• Foster a rewarding and positive team culture, by creating conditions conducive to service excellence

Your skills

• Holder of a degree in business management, with a specialization in marketing and/or communication (university, HES or ES)
• Proven experience in management and project leadership
• Great analytical capacity, structured mindset and a strong sense of quality
• Good command of IT tools and proven experience in digital project management
• Excellent sense of contact, communication and customer relations
• Very good knowledge of German and availability for regular travel to Sion

About us

You will join a committed team in a modern environment, with varied and meaningful activity and attractive social conditions. Your place of work is located at the company headquarters in Berne.

Join us and contribute to guaranteeing the blood supply. We look forward to receiving your application. For more information: Adrian Fluri, Head of Donor Relations & Communication Department, .

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