Head of Customer Service/Workshop (m/f/d)

Your tasks

You are the hub between customers and the workshop. You ensure that buses, trucks, and motorhomes get back on the road quickly, safely, and reliably.

• Workshop management: You lead and motivate your team professionally and personally, with clear instructions and an open ear
• Planning & scheduling: You coordinate personnel and material use closely with the chief mechanic and the spare parts warehouse so that nothing stands still
• You advise with substance: Customers on-site, on the phone, and via email – with an eye for the big picture and the appropriate solution instead of standard answers
• You bring clarity to every case: From damage assessment and diagnosis to a meaningful offer, you accompany the process continuously
• You advise on solutions: Service and repair suggestions that fit the vehicle and the customer's budget
• You pass on knowledge: You promote our apprentices and make them fit for the future

Your profile:

• Completed training as an Automobilmechatroniker/in EFZ, Automobilfachmann/-frau EFZ or comparable technical basic training
• Initial experience in a leadership role - whether in customer service, as a workshop coordinator, or in a similar position is an advantage
• Organizational talent that keeps an overview even with several construction sites at the same time
• The personality to motivate a well-coordinated team to peak performance with a role model function
• A fine ear for customer wishes and the ability to derive the right solution from them
• Confident in handling MS Office and open to digital workshop systems
• Driving license Cat. B required, Cat. C/CE or D is an advantage
• Very good German skills, French is an advantage

What we offer you

• Top employer: market-leading company with an excellent working atmosphere
• Over 40 working time models instead of a rigid clocking system
• Targeted further training in leadership, in the commercial or technical field, e.g., customer service advisor school or commercial diploma
• Workshop at top level and free private use of the infrastructure outside of opening hours
• Up to 8 weeks of vacation possible thanks to the unique individual program "PayAway"
• Exclusive employee discounts within the Knecht-Gruppe – from mobility to travel to services

Why us – and not another company?

• Leadership with customer proximity: You remain in direct contact with customers and the workshop. That is exactly what makes you credible to your team.
• Over 30 years of experience, but zero standstill: We are not an anonymous large corporation, but an owner-managed family business. Decisions are made here with us, not in a far-away headquarters.
• Location with perspective: In Brügg, you help shape a company in the heart of the Biel-Seeland region, with short distances and a manageable team.
• A team that stays: Our long-term employees speak for themselves – short decision-making paths and a family-like atmosphere are not just clichés with us.
• More than a job: Through the Knecht-Gruppe, paths to Thomann, Eurobus, Welti-Furrer and other sister companies are open to you if you want to reorient yourself later.

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