Technical Customer Advisor Inside Sales 100%

URMA is an internationally active family business with 130 employees in Switzerland. At the headquarters in Rupperswil AG, we develop and produce innovative precision tools that are used worldwide in the metal industry for high-precision drilling and milling processes. In the new Experience Center Mägenwil, URMA presents the entire machine and AM portfolio. This includes the machine tools from Automation and EMCO, which are distributed exclusively in Switzerland and Liechtenstein, as well as the ZORN micro-machining center. In addition, URMA offers a wide spectrum of additive manufacturing solutions – from 3D metal and polymer printers from EOS, via composite systems from Markforged, to polymer printers from Formlabs as well as suitable pre- and post-processing technologies. To strengthen our Machines department in 1st level support in Mägenwil, we are looking for, immediately or by arrangement, a Technical Customer Advisor Inside Sales 100% Your tasks Technical support and advice for customers via telephone, e-mail & ticketing system Planning, coordination and technical support of service technicians Support with malfunctions, error messages on CNC turning and milling machines Planning of commissioning, repairs and technical optimizations together with the service technician Careful documentation of support cases in the ticketing system Close cooperation with sales as well as other internal departments What you bring Technical basic training required (e.g., polymechanic, mechatronic or similar) Advantageously, already sound experience in CNC milling and/or turning as well as experience with CNC controls Technical understanding in mechanics, electrics, pneumatics and hydraulics Very good German skills as well as good Swiss German skills, English is an advantage Friendly and professional appearance as well as enjoyment of customer contact Team-oriented and communicative personality with a strong service mentality IT affinity and confident handling of MS-Office We offer you the following benefits Versatile, independent and exciting activity in a dynamic team Attractive further training and development opportunities SWIBECO employee discount portal Employee events / mid-year attentions Would you also like to join our dedicated and competent Machines team soon and fully develop your potential? Then we look forward to your application including salary expectations and notice period. , HR Manager, write e-mail (<>), URMA AG Werkzeugfabrik, Obermatt 3, 5102 Rupperswil jpid3370bbfjm jit0832jm jiy26jm