Team Leader Service Academy & Support

Team Leader Service Academy & Support (m/f/d) The AG, founded in 1912, is one of the market and technology leaders in the field of high-precision cylindrical grinding technology. The company delivers both standard machines and customer-specific system solutions in the highest quality and precision for all industrial sectors. belongs to the UNITED MACHINING SOLUTIONS group, which, with a total turnover of over 1.5 billion USD, is one of the largest machine tool manufacturers worldwide. With around 5,000 employees at over 50 global production, service, and sales locations, UNITED MACHINING SOLUTIONS is positioned close to the customer and high-performing. TO STRENGTHEN OUR TEAM WE ARE LOOKING FOR YOU AS Team Leader Service Academy & Support (m/f/d) Your tasks You will take over the team leadership of the Service Academy & Support of a total of 7 employees and ensure the initial and further training of our service employees and international representatives. You also ensure a smooth process in the Customer Care Support process. Together with your team, you develop, maintain, and implement target-group-specific training modules that effectively combine theory and practice. You actively drive the digitalization of our learning formats - for example through the conception of video tutorials and time-independent e-learning offers. You coordinate and organize all training - from the deployment planning of the instructors to room and material availability to successful implementation. You ensure that our service technicians are always equipped with the right equipment and the necessary special tools - including administration, provision, and return. Through active knowledge management, you ensure that learning content always remains up to date and is adapted to new requirements. Your qualifications You have completed basic technical training with an advanced qualification in adult education, mechanical engineering, or a comparable specialist field. Leadership experience is an advantage but not mandatory. Several years of experience in the conception and implementation of initial and further training programs for technical specialists - ideally in the environment of mechanical engineering or the machine tool industry - distinguishes you. You bring a high affinity for transmitting knowledge as well as for the development and implementation of digital and practical learning methods. Sound knowledge of ERP systems as well as MS Office applications is essential for this position. Furthermore, you convince through strong communication skills, assertiveness, and high social competence. Initiative, independent working, and high flexibility round off your profile. We offer A versatile and responsible activity in an internationally operating company awaits you. We offer you modern working conditions as well as attractive social benefits. With a 40-hour week, you benefit from flexible working hours and a vacation entitlement of 25 to 30 days - depending on your age structure. In addition, we promote your professional and personal development through the support of external further training as well as a diverse internal course offering. Does this versatile challenge appeal to you? Then we look forward to your online application. AG Natascha Saner *** Postfach 3607 Thun Tel. jpid33f7448jm jit0833jm jiy26jm