Technical Account Manager - IT Security

As a leading company throughout Switzerland, Ergon creates unique customer value from digitalization trends - from the idea to market success. Ergon combines technology, security, and business expertise and realizes "smart" solutions for complex requirements.

The Airlock Secure Access Hub is the security solution from Ergon. Airlock ensures secure Access Management and prevents attacks on APIs and web applications. In addition to IAM and Application Protection, we deal with topics such as Self-Sovereign Identities, Machine Learning, Kubernetes, or Infrastructure-as-Code.

Ergon was founded in 1984 and employs over 400 employees. We maintain an open corporate culture. We live personal responsibility, participation, and open exchange. The Ergon culture means working with like-minded people. The passion to achieve the best result with expertise unites us.

What you will achieve with us ##

As a Technical Account Manager, you are a competent contact person for our customers and advise them on the possibilities of Airlock based on your technical experience. With your open and solution-oriented manner, you support them in using Airlock optimally and creating sustainable added value.

• Support and further development of existing customer relationships as well as advice on the optimal use of Airlock
• Analysis of technical requirements and security challenges as well as development of suitable solution approaches
• Conducting technical product presentations and feature demos
• Identification of customer potential and further development of the product and service business
• Accompanying commercial discussions and concluding corresponding agreements
• Collaboration on solution concepts and implementation procedures for customer projects
• Building sustainable relationships with relevant stakeholders as well as close cooperation with Sales, Product Management, Engineering, and Customer Support

What you already bring with you ##

• Technical or business degree (ETH/FH/University) or a comparable education
• Sound technical understanding of web applications and IT Security, ideally with knowledge in IAM, Application Security, APIs, or Cloud
• Experience in a customer-oriented technical role, e.g., as a Technical Account Manager, Solution Engineer, Pre-Sales Consultant, or in technical consulting
• Experience in the B2B environment, ideally with software or security solutions that require explanation
• Strong consulting flair and the ability to understand technical requirements and convey them understandably and in a customer-oriented manner
• Strong communication, open and integral personality with joy in building long-term customer relationships
• Very good German and English skills in spoken and written form

M, W, or D? Doesn't matter. We want to find the right person for our open position, regardless of your gender.

Any questions? ##

Eva Felsberg, Lead Talent Acquisition Manager, is happy to assist you with questions at +41 44 578 55 57 or jobs@ergon.ch.

For this position, we do not accept dossiers from external service providers.