IT Specialist / Helpdesk (M/F)

• 25 septembre 2026
• 80 - 100%
• Indeterminate duration
• french (Intermediate)
• 1700 Fribourg

As a French-speaking Swiss IT services company, we bring experience and expertise to private and public organizations. As part of our development and to strengthen our team, we are looking for a:

IT Specialist / Helpdesk (M/F)

MAIN ACTIVITY:

Administrative Support:

• Receive incoming telephone calls.
• Manage and process emails, ensuring a quick and courteous response.

Level 1 IT technical support:

• Provide first-level support for users.
• Open, manage and track support tickets in the provided tool.
• Coordinate with internal teams to ensure rapid resolution of incidents and requests.
• Ensure ticket follow-up, ensuring that users are informed of progress.
• Create regular reports on open, closed and pending tickets for performance monitoring.
• Provide support during the preparation and presentation of regular reports on open, closed and pending tickets.

PROFESSIONAL EXPERIENCE:

• Minimum of 2 years of experience in a similar role, ideally in an IT environment.
• Proven experience in managing calls and emails in a professional context.
• Experience in guiding and supporting users with patience and professionalism.
• Excellent writing skills
• Proficiency with Excel for reporting and Outlook for the coordination of support cases.

EDUCATION AND CERTIFICATIONS:

• CFC in IT or equivalent.

LANGUAGES:

• French
• German min B2

CONDITIONS:

• Residence in Switzerland
• On-site work

1700 Fribourg