Case Manager and Customer Support - Trilingual FR/GER/IT - Temp 6 months - 100%

For one of our clients, in the public sector, we are looking for a trilingual FR/GER/IT Case Manager and customer support Start date: No later than 1st October 2026 End of mission: 30 March 2027 Duration of mission: 6 months Activity rate: 100% Your missions: Mission: The hired person will mainly have the mission of ensuring business support activities (telephone and emails) around the portal. They could also have tasks related to administrative management and data control. Concretely, you will be required to: • Process, control and monitor data and announcements coming notably from service organizers or compensation funds; • Analyze and process cases of errors or inconsistencies in the data; • Respond to user requests and provide first-level support; • Accompany users with their questions related to data, use of the portal and processes; • Participate in the verification of the quality of the portal data; • Document the processed cases and ensure their follow-up (ticketing); • Participate in the functional tests of the portal in collaboration with the IT teams; • Identify recurring problems and propose improvements to processes or tools; • Contribute more broadly to the operational management and the proper functioning of the applications. The function therefore involves a combination of administrative work, data control, case analysis, user support and collaboration with IT. Your profile: • CFC as a commercial employee or an equivalent commercial training; • 3 to 5 years of experience in an administrative or case management function, ideally also in customer support; • A first experience in the field of social insurance, compensation funds or a similar administrative environment; • Proficiency with IT tools and data management; • Analytical mind and a good ability to identify and understand errors or inconsistencies; • Strong learning and adaptation capacity allowing them to evolve with ease in an environment governed by processes and rules in constant evolution; • Rigor and good organizational skills; • Ability to work independently while collaborating with different interlocutors; • Strong service orientation and ease in contact with customers (portal users) and internal partners. Knowledge of processes related to Swiss social insurance constitutes an important advantage. Languages: • French: C1 • German: C1 minimum • Italian: B2 minimum