Front Office & Customer Relations Supervisor (m/f/d)

• 15 October 2026
• 100%
• Indefinite duration
• Gonten

Discover our charming HUUS hotel with a warm atmosphere.

Tasks ##

• Manage the smooth running of the Front Office in all circumstances.
• Ensure a personal and professional customer experience.
• Train staff to improve service quality.

Skills ##

• Experience as a Front Office Supervisor in a 5-star.
• Ability to work under pressure and to solve problems.
• Proficiency in French and English, other languages appreciated.

HUUS BÄREN 1602

Our charming 3-star superior hotel with 18 rooms offers a cosy atmosphere where our guests feel at home. The BÄRENSTOBE, our gourmet restaurant (45 places), as well as the TAVERNE (35 places) and the Lehnerstobe (45 places) for events, invite culinary delights and special occasions.

HUUS LÖWEN 1878

In this elegant 4-star hotel with 24 rooms, we pamper our guests with traditional Swiss cuisine in the LÖWENSTOBE (50 places) and create unforgettable experiences in the Löwensaal room for events. The large outdoor area can accommodate up to 80 guests and offers a perfect location to enjoy.

HUUS QUELL

In 2025, we opened our luxurious 5-star superior HUUS QUELL with 30 rooms and suites. Since then, our guests enjoy not only the unique RESTAURANT QUELL with a sharing concept, but also an impressive wellness and care area at the QUELL SPA of more than 2,200 m² as well as the elegant BOTANICUM BAR.

• Responsible for the smooth running of morning and evening shifts as well as the operational management of the Front Office.
• Active care of guests throughout their stay and guarantee of a personal and professional customer experience.
• Welcoming VIP, regular and demanding guests as well as handling and following up on individual requests and complaints.
• Identification and resolution of challenges in daily operations as well as support for the team if needed.
• Training of new employees and interns as well as coordination and implementation of team training for the continuous improvement of service quality.
• Assurance of professional communication and collaboration between the Front Office, Customer Relations and the relevant hotel departments.
• Documentation of customer information, complaints and special requests in the PMS as well as transmission of relevant information.
• Support to the Front Office & Customer Relations Manager and taking over responsibility for the department in their absence.
• Replacement of the Night Auditor if necessary, including taking over the night shift and the day closing.
• Previous experience as a Front Office supervisor in a 5-star hotel
• Extensive general knowledge, spirit of innovation and developed emotional intelligence
• Organizational talent and ability to work service-oriented
• Flexible, decisive, stress-resistant and comfortable with numbers
• Reliable and confident in negotiations
• Comfortable in stressful situations
• Oral and written proficiency in German and English, any other language is an asset
• Neat appearance