Store Manager – Bakery Tea-Room

Store Manager – Bakery Tea-Room At Paillasse 1993, we do much more than bread: we cultivate Swiss expertise, a family history, and a passion for quality. Every day, our teams bring our shops to life by offering gourmet products, a warm welcome, and an authentic experience to our customers. Our employees are at the heart of our success, and we move forward together with excellence, kindness, team spirit, and a desire to undertake. And you? Ready to join a recognized Swiss brand and add flavor to your future? Join the Paillasse 1993 adventure! Store Manager – Bakery/Tea-Room Function: Store Manager – Bakery (M/F) Location: Genève Contract: Indefinite term contract Activity rate: 80%-100 % Requirement: Patente / Cafetier diploma mandatory Job summary As Store Manager, you are responsible for all operations of your point of sale: commercial management, operational management, team supervision, and customer satisfaction. You ensure the smooth running of the store and actively contribute to its performance. A day in the life of a Store Manager: Sales & Service Welcome and advise customers, process payments, and manage special orders. Suggest additional sales and manage loyalty accounts. Ensure the attractive presentation of products in displays and on shelves. Manage complaints and conflict situations with professionalism. Operational Management Participate in baking and product plating, respecting quality standards. Develop schedules according to the LTR and CCT, optimize resources, and supervise openings/closings. Manage stocks, supplier orders, receptions, and non-conformities. Ensure administrative and accounting follow-up: cash reports, inventories, cash funds, claims declarations. Coordinate maintenance interventions and ensure the upkeep of premises and equipment. Guarantee strict compliance with hygiene and food safety standards (HACCP) and follow HQS audits. Commercial Management Maximize turnover and the store's operating result (EBITDA). Monitor sales objectives and implement actions to achieve them. Optimize merchandising, product presentation, signage, and POS materials. Analyze performance indicators via Power BI and adjust commercial actions. Team Management Supervise, motivate, and develop the team. Participate in the recruitment and integration of new employees. Regularly evaluate performance and ensure individual follow-up. Maintain a positive and professional working climate. Customer Relations Guarantee a warm welcome and irreproachable service. Manage complaints and conflict situations. Encourage customer loyalty and satisfaction. Profile sought Experience in a similar position and in a comparable environment (bakery, pastry, tea-room, catering, food retail). Ability to manage a point of sale and a team with autonomy and leadership. Sense of customer service and ability to create a positive environment in the shop. Knowledge of food hygiene standards (HACCP). Patente / Cafetier diploma mandatory. Mandatory mastery of French. Schedule flexibility. Result orientation, autonomy, and rigor. Ready to join Paillasse 1993 and lead a store? Apply now and contribute to our success! jpida444d9djm jpit0730jm jpiy26jm